Distributor Services Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Distributor Services Support Specialist in United States.

This remote opportunity is ideal for customer-focused professionals who thrive in fast-paced service environments and enjoy building strong relationships through exceptional support. In this role, you will act as a key point of contact for distributor partners, handling inquiries, processing orders, and resolving issues with accuracy and professionalism. You’ll work with a variety of internal systems and collaborate across teams to ensure a smooth customer experience from start to finish. The position offers exposure to globally recognized products and a dynamic work culture focused on innovation, learning, and continuous improvement. Candidates who are organized, adaptable, and motivated by delivering high-quality service will excel in this role. This is an excellent opportunity to grow within a large-scale, purpose-driven organization that values development, teamwork, and operational excellence.

• Respond to a high volume of inbound customer calls while delivering professional and solution-oriented support.
• Process product orders, research account details, and resolve customer inquiries related to shipments, charges, and credits.
• Utilize internal systems and tools such as AS400, Salesforce, and web-based platforms to manage customer requests efficiently.
• Recommend complementary products and services during customer interactions to support business growth initiatives.
• Handle complaint resolution with empathy, active listening, and strong problem-solving skills.
• Maintain accurate documentation and correspondence while ensuring high standards of call quality and productivity.
• Coordinate effectively with cross-functional teams to support customer needs and operational processes.
• Continuously improve technical and product knowledge through training programs and e-learning resources.

Requirements:

• Previous experience in customer service, distributor support, call center operations, or related client-facing roles.
• Strong communication and interpersonal skills with the ability to handle customer interactions professionally.
• Experience using CRM and order management systems such as Salesforce or similar platforms is preferred.
• Excellent attention to detail and ability to manage multiple priorities in a fast-paced remote environment.
• Strong organizational and follow-up skills with a proactive approach to problem-solving.
• Comfortable working independently while maintaining productivity and service quality standards.
• Ability to adapt quickly to changing customer needs, systems, and operational processes.
• High school diploma or GED required.

Benefits:

• Competitive salary ranging from $38,300 to $61,600 annually, depending on experience and location.
• Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan and Employee Stock Purchase Plan (ESPP).
• Paid time off, holidays, and tuition reimbursement programs.
• Employee discounts on products and access to partner discount programs.
• Remote work flexibility with structured schedules and supportive team collaboration.
• Access to extensive learning and career development resources across multiple brands and business units.
• Inclusive and purpose-driven workplace culture focused on growth, innovation, and community impact.