District Manager

The Opportunity

As we continue to expand and transform the primary care experience, we’re looking for energetic and passionate leaders of the people, processes, and technology that make One Medical unique. Reporting directly to the Regional Director of Operations for the West, as the District Manager you’ll be responsible for meeting One Medical patient promises of outstanding quality of care, access, and service at an affordable cost. You’ll ensure One Medical is a great experience for both patients and team members across all present & future offices in the Portland District. Portland presently has five offices - Downtown Portland, Pearl District, North Williams, Tigard, and Cedar Hills. In concert with the local medical director, you are there to support the team, remove barriers, drive results, and keep the business healthy - all while ensuring the highest levels of quality and service for our patients.

Healthcare is a people business built on relationships. You’ll be key in building these with your local team, the central teams, and with patients. You’ll have to balance multiple stakeholders and drive performance across a diverse team.  You are a strong team leader and innovative problem-solver, with a love for service and a passion for changing healthcare. You are skilled in people management, excel in communication and can navigate complexity and ambiguity with courage and grace.  

What you'll likely work on:

• Work with your clinical partner to execute our mission of delivering high quality care and service in your district using One Medical’s comprehensive system of lean management, The One Medical Performance System (TOPS)
• Cultivate district-wide engagement with our Mission and our mandate to perform, innovate, and grow through continuous improvement, delivering high-quality, compassionate interactions, and driving out waste. Ensure that the team embraces a culture of change and constant improvement.
• Be responsible and accountable for operational aspects (recruiting, staffing, practice expenses) of the district’s business performance, in collaboration with clinical leadership
• Be the partner and representative of your district needs to our central teams (Finance, Operations, Marketing, Strategy, Sales) to equip your district team members with the skills and resources needed to succeed
• Manage communication with context between offices, districts, regional, and central teams
• Build and develop an engaged and empowered team of office managers and administrators. Develop a strong bench team, ready to take on the next opportunity as we grow!

 What you’ll need:

• 4+ years’ relevant experience managing high-performing teams with at least 2 years managing managers 
• 2+ years’ experience in operations and process management
• Experience working in a healthcare environment strongly preferred 
• Proficient experience working with scheduling and analytics software. (Excel, Tableau, Numbers)
• Proven ability to drive results, continuous improvement, and significant growth
• Experience managing teams across different locations, with a preference for experience in customer-facing teams and services 

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role based in Phoenix, AZ with local travel expected to support all offices in the Phoenix district. Your home office will be determined with your manager but you will be expected to spend time at all current & future locations in the district to support your teams. Additionally there will be travel to other markets as needed for training and collaboration.