District Manager NA Retail

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown we make beautiful things crafted to last—for you to be yourself in.
 
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
 
A member of the Tapestry family we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity inclusion and diversity.

Primary Purpose:

The District Manager leads and drives all aspects of the Retail business for the district including customer service clienteling sales team development and operations. In addition the District Manager will ensure the modern luxury store experience is consistent in the locations within the district and partner with our buying team to provide insights on our customers and competition in the market. The District Manager is accountable to ensure the standards and values of the Coach brand are implemented with the highest level of quality and excellence. Through inspiring presence and ability to motivate teams at all levels the District Manager will play a significant leadership role. The District Manager will cover 12 Coach Retail stores and will be based in Chicago.

The successful individual will possess...

· Leadership

• Develops store management team within district to deliver outstanding customer experiences in all stores

• Manages with integrity honesty fairness and knowledge promoting the culture values and vision of Coach

• Plans identifies communicates and delegates key responsibilities and practices to store management team to ensure smooth flow of operations within district

• Reviews store environments and key business indicators within district to identify problems concerns and opportunities for improvement and provides coaching to store management team to take action and achiever operational goals

· Customer Focus

• Ensure the highest level of customer service is being provided in area stores

• Work with Multi-Managers / Store Managers to achieve and exceed sales goals

• Recognize and motivate best sellers and superb customer service while serving as a role model for both

· Staff Development & Teambuilding

• Interview screen hire coach and counsel Multi-Managers / Store Managers (and Associate Managers if appropriate) in accordance with Coach policies

• Delegate duties and responsibilities to foster a sense of ownership among Multi-Managers / Store Managers and to increase efficiency of store operations

• Ensure consistent management operational practices and customer service in all stores in area

• Implement Coach training programs; hold regular staff meetings and initiate on-the-job training; supervise and train management team to develop their managerial skills

· Merchandise Management

• Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn and are reflective of Coach corporate direction. Work in partnership with store management and retail merchandising planning and allocation

• Stay current on product range and educate staff on competitors’ products offerings

• Oversee maintenance of accurate inventory records

• Funnel product improvement ideas and feedback to corporate

The accomplished individual will possess...

· 10+ years prior experience in a comparable retail environment including 3+ years as a multi-store manager; or previous Coach management experience as a multi-store manager; comination of education and experience will be considered

· Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management and partner on solutions

· Pro-active problem solver – ability to assess an issue and develop action steps for resolution

· Demonstrated ability to think broadly considering all perspectives on issues and reaching logical conclusions that best serve Coach as a whole

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current direct complete and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.                                                                                                    
 

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Tapestry Inc.

Base Pay Range

Here are some of the benefits that we offer: Medical insurance Dental insurance Vision insurance 401 (K) Paid Paternity and Maternity leave Commuter Benefits Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.

What We Do

A tapestry is made of many threads woven into one story. So are we. Our global house of brands unites the magic of Coach and Kate Spade New York. By intertwining different people and ideas we push ourselves in our work pull out the unexpected in what we create and expand the bounds of possibility. Our brands were created by dreamers who were determined to turn ideas into icons and with passion made it happen. We’ve grown by finding people similarly dedicated to the dream all over the world. We hold ourselves to high standards in every material process and person that plays a part in our work and we embrace difference by design because diverse perspectives are at the heart of creativity. We find brilliance in the intersections—of beauty and function of heritage and innovation of accessibility and aspiration—which is how we break through with magic and logic in our culture and our craft. The result is that we stand taller together. Tapestry elevates the best in our people and brands. We use our collective strengths to move our customers and empower our communities to make the fashion industry sustainable and to build a house that’s equitable inclusive and diverse. Individually our brands are iconic. Together we can stretch what’s possible.

Why Work With Us

We believe that difference sparks brilliance so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition our creativity is unleashed.

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