District Parts & Service Manager

Grade: M1

DC Zone - District # 5

Summary: Act as a business consultant to Subaru of America, Inc's retailer body for parts and service operations. Specifically, the District Parts & Service Manager is responsible for customer handling with the retailer relating to warranty and goodwill procedures, achieving district parts and accessory sales objectives, developing fully qualified and profitable parts and service operations, effective warranty processes, training and developing the dealership's non-technical staff, and by having each retailer meet all parts and service related minimum standards. In addition, this position shares responsibility with the District Sales Manager for attaining goals in sales and service customer satisfaction.

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• Must know the basic technical operating characteristics of all Subaru vehicles.
• Communicate effectively with SOA/Region/Zone/Dealer/Customer to assist retailers in resolving retail non-technical customer issues.
• Ensure district retailers utilize core programs: PRIME, Subaru Ad Fund and Care Connect to promote Genuine Subaru parts and accessories.
• Be knowledgeable on all parts distribution policies and reinforce retailer compliance on returns and claims handling.
• Motivate, analyze and counsel district retailer's parts and service operations to attain business plan purchase, sales objectives and retailer profitability.
• Counsel with district retailers on warranty processes, Policy Adjustment Review, warranty cost and frequency, and warranty audit compliance.
• Provide consulting to retailers to improve service CSI.
• Review retailer's compliance with Subaru minimum standards and provide service capacity planning projections to ensure an excellent customer experience which will yield improved service retention and retailer profitability.