District Success Manager

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.

WE ARE DRIVEN BY OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences.  We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional. 

THE ROLE

We are looking for a District Success Manager who is excited to join a small team working on a big goal: helping school districts implement Khan Academy to support student learning. In this role, we’re looking for someone who enjoys working with new technologies to help build out and scale processes in addition to interfacing with customers. Applicants should be ready & excited to translate the core skill set of customer success management to an education context & should be equally comfortable having conversations with members of district executive leadership as well as leaders of curriculum & instruction, technology & classroom teachers. Technical problem-solving, relationship management & relational intelligence, empathy for school district leaders & teachers, and excellent communication form the desired skill set for this role. 

Come join a team that is passionate about shaping the future of education! We’re a growing team of 200+, with our headquarters located in Mountain View, CA. Our team is distributed and this job can be done remotely anywhere within the United States or Canada. We are an office-optional environment.

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs & facilitating change management within systems to boost effective usage & satisfaction with Khan Academy’s products & content
• Manage school district account growth; identify & pursue expansion opportunities
• Consistently represent an in-depth perspective of customer & user needs throughout the company
• Use internal tools with fidelity & identify opportunities to improve usage over time
• Facilitate professional development sessions for teachers and administrators on how to effectively use Khan Academy
• Drives improvements to district success playbooks over time by testing new ideas, measuring results, and collaborating closely with other district success managers. 
• 10-15% travel estimated during a typical year

WHAT YOU BRING:

• Strong problem-solving skills, including problem-solving using tools, technology & solutions that involve automation. Experience using a CRM (we use Salesforce) is preferred
• 2+ years of customer success, account management, or education-focused customer support experience 
• Deep understanding of teachers and school districts and a clear passion for education; experience as a math or science teacher is preferred but not required
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats, including email, written documents, digital presentations, and verbal conversations
• Project management & prioritization experience and the ability to reliably execute & support dozens of school district accounts simultaneously & efficiently

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries and annual bonuses
• Ample paid time off as needed – we are about getting things done, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant 
• The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Affinity groups where parents, black and hispanic/latino, women and gender minorities, and LGBTQIA+ identified folks come together
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, extensive benefits, and perks to support physical, mental, and financial well-being.

For this position, our hiring salary range is $97k-130k USD. This is determined by several factors including experience and skills, regular job market evaluations, and location. In an effort to maintain competitive market rates, these ranges reflect the minimum and maximum targets across all locations. For more information, your recruiter can share more about the salary range for your desired location. 

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Our team:  http://www.khanacademy.org/about/the-team

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.