Division Operations Manager

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary
• Paid vacation/holidays/sicktime- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle
• Check us out!:https://youtu.be/pdZMNrDJviY

What you will do

The Division Operations Manager provides oversight and responsibility for management of the portfolio of projects executed and managed by JCI. Responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that projects are delivered on time and within budget. The Division Operations Manager provides a single point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations. Actively participates in sequencing projects, adjusting timelines, and modifying scope documents to achieve Program objectives.

How you will do it

Understanding the client program objectives and alignment of operational support activities to meet those objectives. Establishment of Program standards, policies and processes. Ensuring proper program alignment with all individual Projects.

Facilitates communication with the client and JCI internal stakeholders. Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities.

Takes ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.

Monitoring and providing oversight of projects. Regularly compile and communicate information related to critical activities, resources and timelines.

Create Executive-Level Dashboards to report overall Program Health.

Working with the National Account Manager, facilitates regular performance reviews with all key stakeholders. Acts as liaison between client, Sales, COEs, Field Delivery Teams, and Business Partners when reviewing and revising key Program elements.

Creation and ownership of the program management plan.

Initiation of the program's projects.

Ensures that the program has adequate support.

Monitors the program against plan.

Ensures benefits are identified, measured, tracked and realized.

Assists in identification of program level risks and manages same.

Provides support, mentoring and advice to project managers.

Reports on project status to program executive (regional director).

Monitor and control project performance.

Implement and operate a project controlled environment (JCI Playbook requirements).

Develop and maintain a project scoreboard.

What we look for

Required

• B. S., Computer Science, Engineering or equivalent industry experience performing functional program management in a complex physical security environment.
• 8-10 years physical security experience, including regular interface with general contractors, property managers and client stakeholders. Thorough understanding of both installation and service elements of operational performance.
• Excellent leadership skills, min. +3 years experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.
• Self starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program.
• Strong verbal and written communications skills, including presentation skills. Ability to lead and participate in meetings, representing both JCI and customers as required.
• Organizational skills, ability to adjust labor efforts to fluctuating demands. Working closely with sales and program management leadership, exploit JCI organization to bring thought leadership to customers.
• Must be onsite 5 days a week, and actively partner with customer stakeholders.
• Create and lead QBR efforts for Norcal. Communicate regularly with Americas and Global factions of customer/JCI support to ensure best practices and consistency are achieved.
• Use of Project Management Portfolio toolsets or MS Project.
• Desired experience/background in IT industry and engineering .
• Project management certification desired - if not present, will be enrolled in certification process.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.