DMS Client Support Specialist - Accounting and Payroll Module

Description

Position at Dominion VUE / DMS

Do you enjoy working with customers and helping them succeed? Are you looking for challenging work in an environment that will encourage you to learn and grow? If so, then read on to learn more about our Dominion DMS Performance Optimization Partner/ Client Support Specialist - a role that is an integral part of providing our automotive customers with the support they need to succeed.

At Dominion VUE, we pride ourselves in offering the very first Microsoft-based, cloud-native Dealership Management Software (DMS) solution for the automotive industry, and superior customer service to ensure every dealership's success. Join the team partnering with customers to bring modern solutions to an ever-changing, fast-paced industry.

As a Performance Optimization Partner, what might you do in a typical week?

• Maintain a high level of professionalism with our customers and establish a positive rapport with every person
• Work with our customers through various channels to answer questions, troubleshoot any issues, and provide quick solutions when tagged directly.
• Keep records of all customer interactions, comments, and complaints through Hubspot Tasks, Calls, Meetings, and Tickets
• Create detailed tickets and escalate issues as needed to ensure issues are resolved
• Handle escalated support tickets
• Participate in ongoing product training to keep updated on any changes in the software
• Strive to reach your individual and team goals and call metrics
• Get involved in various projects as assigned by leadership
• Participate in on-call rotation for after-hours emergency support
• Resolve problems through research and critical thinking and obtain resolution independently via technical resources including manuals and databases, etc
• Assist Level 1 to Level 3 techs as needed or requested

Is this challenge for you? The answer is YES if you

• Are a quick thinker, researcher, and troubleshooter
• Have excellent interpersonal and communication skills
• Can deal with customers in a positive and pleasant manner, even when they are challenging
• Adapt quickly to changing priorities and customer needs
• Are able to handle multiple tasks at once
• Are able to plan and execute your plan
• Have a keen eye for quality and attention to detail
• Are a self-motivated learner and are able to apply what you learn to your job role

If your experience includes any of these items, consider it "icing on the cake!"

• Experience with automotive software or within a dealership environment, especially if DMS related
• Experience providing remote assistance over the phone or via email
• Previous Customer Service experience
• Familiarity with phone systems and phone etiquette
• Strong working knowledge of desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.)
• Experience using support cloud solutions (Google apps)
• A Bachelor's degree in a related field or have gained the equivalent knowledge through previous on the job experience

Dominion VUE might be the company for you if you

• Want to be part of something new, challenging and leading-edge
• Want to work for an up-and-coming automotive software company that appreciates new ideas and technologies
• Want to gain experience like no other company can offer: supply chain management, accounting, payroll, finance, sales, parts, and service.
• Like working with great people in a fast-paced environment
• Enjoy great benefits, like a comprehensive Health and Wellness Program, 401K, telecommuting opportunities, casual office dress code, and ample sick and vacation time

The Performance Optimization Partner reports to a Customer Support Performance Optimization Partners Supervisor and has no direct reports.

About DE

Dominion Enterprises is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.