Document Management Specialist

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

Creates complex user-oriented operating, software and service manuals and technical documentation as assigned.

Learns applicable computer systems, best practices and business processes for each project.

Completes assigned tasks within defined timeframe to ensure project is delivered within appropriate schedule and budget constraints; prepares status reports for project team and sponsors.

Defines and understands the technical scope and objectives of the documentation project; assists the customer in defining expectations; anticipates and consistently meets/exceeds objectives and scheduled deliverables.

Works closely with Subject Matter Experts (SMEs), business process owners and user community to clarify information, resolve issues, discuss usability and improve documentation deliverables.

May require researching and interviewing associates from other departments when creating and revising documents.

Manages assigned projects from request through publication including with minimal supervision.

Ensures correct technical content for assigned tasks with correct spelling, punctuation, grammar and in adherence to the style guides, templates and standards.

Saves and catalogs training documents and photos in an organized manner.

Assists with the delivery of training.

Assists other departments with technical writing projects as assigned.

Performs related duties as assigned.

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

This position requires some understanding in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Normally requires a minimum of wo (2) to five (5) years directly related and progressively responsible professional technical writing experience involving manufacturing concepts, practices and procedures; must include a minimum of two (2) years developing context-sensitive training content for at least one of the following platforms: client/server or Web; experience with both platforms is highly desirable. Experience serving as technical publications department editor is preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Excellent writing skills to include a firm grasp of the technical aspects of writing and a stylish and creative approach to the materials

A clear understanding of online help/documentation concepts and the ability to apply those concepts in a practical fashion

Familiarity with various authoring tools for online help/documentation and the ability to readily learn new tools and technologies

Knowledge of design methodologies for information products;

Solid project management skills; ability to multitask among various projects and platforms

Ability to pursue new ideas and demonstrate creativity and innovation

Understanding of usability/quality principles and the ability to provide strong advocacy of customer documentation needs and requirements

Technical experience and training sufficient to quickly gain a strong understanding of complex customer applications

Good analytical, problem solving and interpersonal skills; effective team player

Strong organizational skills; attention to detail; ability to prioritize work load and meet deadlines

Working knowledge of the following applications: Visio, Captivate, FrameMaker, RoboHelp, Adobe Acrobat, and graphics software preferred.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies
Affiliated Companies: Amerisource Health Services, LLC

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.