Document Management Specialist

TITLE: Document Management Specialist

LOCATION: Fargo, ND (On Site)

DEPARTMENT: Information Systems

POSITION OBJECTIVE: Position is responsible for print, mail, and document management activities for the organization. Ensure documents are printed, distributed, scanned, and filed appropriately. Provide the highest quality product and technical support for end users.

REPORTS TO: Document Management Supervisor

DUTIES and RESPONSIBILITIES:

• Print, mail, scan, assemble, and manage multiple machines and production jobs with the ability to re-prioritize in a dynamic environment.
• Assist in maintaining and ordering supplies to ensure appropriate levels of inventory are in stock.
• Request service calls/tickets for all production machines.
• Ensure quality and timeliness of all production jobs including crop insurance documents, daily policy and check creation, newsletter print/mail, brochures, magazines, educational material, reference manuals, and any other such documents, as necessary.
• Coordinate with other departments to help pre-schedule for large production runs: biannual newsletter, state calendars, training manuals, and yearly state renewal forms for up to 25 states.
• Coordinate requests for special print projects.
• Maintain secure environments for all Personally Identifiable Information (PII) that is involved in document management.
• Other duties as assigned.

RELATIONSHIPS:

Works daily with other members of the Document Management Team. Works regularly with Information System staff to test and monitor print output and ensure the highest quality product is delivered for our customers. Works with AFBIS customers and other staff as needed. Participate as an employee and representative of AFBIS, Inc. in a professional and courteous manner.

EDUCATION OR TRAINING REQUIRED: Associates Degree or 2 years’ experience with document management activities.

EXPERIENCE AND SKILLS REQUIRED: Must be self-directed and have the ability to manage multiple tasks simultaneously. Able to research and identify requirements for complex projects and effectively complete assignments under deadline pressure. Ability to respond to problem issues submitted by customers or regulatory agencies. Must have excellent verbal and written communication skills.

PREFERRED EDUCATION/EXPERIENCE/TRAINING/SKILLS: Crop Insurance knowledge is beneficial.

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS: Position requires extended periods of standing and/or sitting at a computer workstation and/or operating print, mail and scanning equipment. Must be able to lift supplies up to 50 lbs. Must be available to work evenings and weekends during peak season. Minimal travel is expected.