Document Scanning Specialist

Job Description

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in yourself

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Serves as the overall Lead for client's document imaging processes while providing expert technical support. Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

JOB DUTIES AND RESPONSIBILITIES

• Create and Generate client reporting
• Manage SLA Performance in conjunction with Site Management or Site Leadership
• Train and manage the teams cross-training matrix for on-site members and FSR's and partner with client/Site Management on any customer required training courses
• Support the generation of data for billing
• Handle client escalations and assist with establishing and following customer escalation protocols
• Oversee equipment maintenance and PM process
• Onboard new employees and partner with Site Management
• Manage and update Site Procedures related to program
• Work with internal offsite partners for issue resolution.
• Serves as a technical resource to identify issues and make recommendations and implement solutions
• Manages and completes client requests for account related Digital Mail and Imaging projects
• Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.
• Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
• Prepares documents for scanning by removing staples, paperclips, rubber bands, etc-, for the document scanning process
• Reviews the paper record against the electronic document to verify image quality and missing documents
• Verifies and validates image/document errors and makes necessary changes as needed
• Maintains productivity and quality levels in accordance with current standards
• Reviews each scanned record for accuracy and clearness of the scanned product
• Scans all new documentation received and loose paperwork
• Meets deadlines in a fast-paced environment while maintaining quality and error free work.
• Achieves Time Productive statistics by meeting standards established.
• Maintains optimal machine performance, maintenance (clearing jams, refilling toner, etc.).
• Completes all paperwork in a timely, accurate and legible manner.
• Communicates problems effectively and promptly to manager.
• Prevents assembly errors by maintaining an organized workstation.
• Achieves customer satisfaction by performing error free jobs per customer specifications by using various imaging technology for Digital Mail and Imaging operations.
• Duties may include shipping receiving and handling of USPS.
• Additional duties may be assigned as needed.

Job Description Continued

QUALIFICATIONS (Education, Experience, and Certifications)

• High school diploma or equivalent.
• Basic PC skills
• Basic Typing skills
• Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Ricoh USA Benefits

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