Documentation and Training Specialist

Company Description

Please note that we are NOT currently offering sponsorship for this position and all applicants must be currently based in the Chicago-land area or willing to relocate. This position is “in-office” for at least 90 days and then eligible for a hybrid schedule based on performance milestones.

Medtelligent provides the most innovative, easy to use, and comprehensive senior living software solution on the market. The Medtelligent team designs, builds, tests, delivers, and supports Medtelligent’s flagship product ALIS (pronounced “Alice” and stands for Assisted Living Integrated Solution). 

By 2030, there will be nearly 1 billion people worldwide that are 65 years old (or older). Medtelligent is committed to being the go-to software solution for independent living, assisted living, and memory care companies because the Medtelligent team passionately believes we create a product that leverages technology to solve the real world challenges faced by senior living companies, communities, staff, and residents. 

Given the nature of the meaningful work performed by the ALIS software and in light of the team’s commitment to being exceptional for our clients, it is a requirement for all open positions at Medtelligent that individuals who join the team are genuinely excited to do their job every day and are passionate about ongoing personal and professional development. 

Medtelligent is looking for humans that are optimistic, curious, honest, and passionate about being part of something important. We are looking for people that look forward to coming to work and being part of a team and company that builds a product that matters.

Job Description

The Documentation and Training Specialist will be responsible for developing and delivering training programs for both our internal teams and our external clients. This role involves creating educational materials, conducting training sessions, and ensuring that our staff and clients have the knowledge and skills needed to maximize the value of our products and services.

Key Responsibilities:

• Facilitate onboarding training for new hires on the ALIS system during their initial weeks of employment.

• Design and develop comprehensive training programs for both internal teams and external clients, including onboarding, product training, sales techniques, and best practices.

• Conduct engaging and informative training sessions, workshops, and webinars for internal sales teams and external customers. Tailor content to meet the specific needs of diverse audiences.

• Work closely with the sales team to understand their needs and challenges, providing them with the tools, resources, and training required to effectively sell our products and services.

• Create high-quality training materials, including presentations, user guides, video tutorials, and e-learning modules that support the learning objectives.

• Assess the effectiveness of training programs through evaluations, feedback, and performance metrics. Continuously improve training materials and methods based on feedback and results.

• Partner with product managers, customer support teams, and other stakeholders to stay up-to-date on product features, updates, and customer needs.

• Maintain a repository of training materials and resources that can be easily accessed by both the internal teams and external clients. Share best practices and insights with the broader team.

Qualifications

• Minimum of 2 years of experience in training and documentation, help desk support, or a related field. Experience in SaaS or technology industries is preferred.

• Proven experience in designing and delivering training programs and materials. Ability to engage and motivate diverse audiences.

• Strong understanding of sales processes and techniques, with the ability to provide actionable insights and support to sales teams.

• Excellent verbal and written communication skills with the ability to present complex information clearly and effectively.

• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.

• Familiarity with a variety of training tools and platforms 

Preferred Qualifications:

• Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent practical experience.

• Experience with e-learning authoring tools 

• Certification in instructional design or adult education.

• Experience in a customer-facing role or customer support

Additional Information

Benefits:

• Hands on involvement in a meaningful product that helps people directly everyday
• Working on a team of diverse, smart, collaborative, and kind humans 
• Good balance of personal autonomy and team collaboration on projects
• 8+ Company Holidays + 2 Floating Holidays
• Medical, dental and vision insurance with a large portion subsidized by the company (over half of current employees pay between $0.00 and $25.00 per month out of pocket)
• 401k Plan + Matching up to 4%
• Employee Length of Stay Rewards Program including Equity Rights eligibility
• Training on advanced technology concepts and senior living
• Regular client interactions and feedback

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. 

Medtelligent reaches out to certain candidates for quick phone calls to gather additional information – these usually last about 10 minutes and are scheduled in advance and according to your schedule. After the phone screen, candidates that are selected to proceed in the process will do an in-person or video interview. Decisions can be made after second round interviews. In some instances, third round interviews are held. 

Our team is diverse - Medtelligent values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.