Documentation Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

This role is responsible for working with team members and leaders to support our customer’s experience by ensuring there is clear documentation to support the processes of various teams within Customer Experience at Amplify. Reporting to the Executive Director, Customer Experience Operations, this position requires strong writing and organizational skills, attention to detail, and the ability to manage documentation to effectively manage the knowledge base for the Customer Success, Technical Onboarding, and Support teams. 

Essential Responsibilities:

• Collaborate across Customer Experience teams to define documentation needs and create needed articles in the Knowledge library

• Review and revise existing documentation for relevance to Customer Experience teams as applicable to the upcoming Ready-for-School season

• Coordinate the review, approval, and distribution of documents by routing them to the appropriate stakeholders for review and feedback

• Maintain accurate records of document versions, revisions, and updates within the document management system and ensuring that the latest versions are available to relevant stakeholders at all times

• Manage the distribution of approved documents to internal departments, contractors, and other stakeholders, ensuring timely delivery and tracking of document dissemination

• Conduct regular audits of document control processes to ensure compliance with company standards, industry best practices, and regulatory and accessibility requirements

Minimum Qualifications:

• Bachelor's degree in related field preferred (English, Technical Writing, Computer Science)

• 8+ years of technical writing experience

• Familiarity with document management systems and software, such as Google Suites, Salesforce, Smartsheet, or similar platforms

• Excellent organizational and time management skills

• Attention to detail and accuracy in document processing and management

• Excellent communication and interpersonal abilities

• Ability to work effectively in a team environment and collaborate with cross-functional teams

Preferred Qualifications:

• Ability to work in a fast paced environment without compromising customer satisfaction

• Strong attention for detail and investigative skills to “connect the dots” across teams and processes

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $75,000 - $85,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. 

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. 

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.