Documentation Manager

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.

Job Overview: We are seeking an experienced Document Manager to join our team. The successful candidate will be responsible for managing the lifecycle of all company documents, including policies, procedures, and standard operating procedures (SOPs), as well as the document management platform. The Document Manager will help establish documentation standards, enforce the standards, and educate and assist users with the standards. They will work with various departments to establish and implement best practices for document management, retention, and disposal. The ideal candidate will have experience working with a document management software platform, be organized, detail-oriented, possess effective communication skills, and be able to work independently or with a team.

Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

Key Responsibilities:

· Roll out an enterprise-wide data governance framework, with a focus on improvement of data quality, and the protection of sensitive data through modifications to organization behavior, policies and standards, principles, governance metrics and processes

· Serve as a point of escalation for data governance, quality, and protection

· Work closely with business and functional area leadership to improve the quality of process documentation

· Ensure document protection and access controls are maintained

· Provide progress reports to management and oversee periodic updates to the data governance roadmap

· Manage the document management platform and ensure it meets the needs of the company

· Help establish documentation standards, enforce the standards, and educate and assist users with the standards

· Create and foster a company culture of documentation

· Establish and maintain document management procedures and policies

· Implement document management systems and software

· Ensure documents are properly classified and indexed for easy retrieval

· Monitor document revisions and ensure document accuracy

· Establish document retention policies and schedules

· Ensure document compliance with legal and regulatory requirements

· Provides coaching, feedback, mentoring, and training of employees on document management processes and best practices

· Oversee document retention

· Work with cross-functional teams to identify and implement document management improvements

· Collaborate with IT to ensure proper security of all company documents

· Ensure compliance with company quality standards

· Develop and maintain document management metrics to measure effectiveness

· Promotes effective teamwork and a spirit of partnership.

· Performs other job-related duties as assigned

Let’s work together to succeed together! A minimum of 5 years of combined technical writing and related project management is required with the following qualities is a good start:

Qualifications:

· Bachelor's degree in a related field

· 5+ years of experience in document management

· Strong knowledge of document management systems and software

· Experience with document classification, indexing, and retention

· Knowledge of legal and regulatory requirements for document management

· Experience working with a document management software platform

· Excellent communication skills, both verbal and written

· Strong analytical and problem-solving skills

· Detail-oriented with strong organizational skills

· Proven track record of implementing document management best practices and process improvements

· Ability to work independently or with a team

· Demonstrated advanced proficiency with MS Office, SharePoint; ability to operate database software, including searching, using queries, and running reports

· Ability to articulate vision of transformation efforts and sense of mission

· Collaborative team player with orientation towards work relationships and strong culture development

Additional desired requirements:

· Understanding of the Information Technology Infrastructure Library (ITIL) desired; ITIL Certification is a plus

· Experience operating and maintaining networks/systems including systems administration, network administration, service desk operations, Tiered IT Support, desired

· Strategic Planning

· Data Governance

· Privacy and Security

· Policy and Procedural Management

If you meet these qualifications and are interested in this position, please submit your resume and cover letter for consideration. We look forward to hearing from you.

Work Schedule/Travel - Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and deadlines.

We value both education and experience equally - While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.

The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

If you want to be a lion, you must train with lions. Come and join a winning team!

· Channel Futures MSP 501 Winner (2021)

· Houston’s Best and Brightest Companies to Work For (2020 & 2021)

· Top 50 Tech Services CEO Award (2020)

· CRN MSTP 500 Winner (2021), (2022)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L.I.O.N. award: 

Leading with Innovation 

Internal Partnerships 

Operational Excellence 

Next-Level Customer Service 

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.