Documentation Specialist

Compassionate Care Tailored to the Unique Needs of Seniors

Aria Care Partners is the next evolution of Senior Dental Care and Senior Vision Services. As the largest national specialty provider of onsite oral, vision, and now hearing services within a skilled nursing environment, we understand the unique needs of communities and their patients and the importance of quality care and outcomes.

At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. What we do matters. We care, fully. We work as a team. We stand for excellence—always.

Interested in joining our team?

THE POSITION:

The primary function of this position is to review all Medicaid applications for quality assurance and to submit all first submission adjustment applications to various Medicaid programs. 

ESSENTIAL DUTIES:

• Quality Assurance on all new enrollments/applications auditing for compliance and errors
• Correct applications when appropriate while tracking QA results in Salesforce
• Return non-compliant applications to be corrected
• Prepare all adjustment requests – change in liability requests for submission to Medicaid offices
• Submit all first submissions to the assigned Medicaid offices via e-mail, fax and/or mail
• Send and receive faxes and e-mails
• Address all rejected faxes, e-mails, returned mails and determine correct fax number, e-mail and or address
• Other duties as assigned

REQUIREMENTS:

• Associate’s or bachelor’s degree preferred; or equivalent work experience
• Proficient in Microsoft Office (Word, Excel, Outlook).
• 1-3 years of office experience.
• Salesforce.com or CRM experience preferred.

OTHER QUALIFICATIONS:

• Problem solving — Identify and resolve problems in a timely manner.
• Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Planning/organizing — Prioritize and plan work activities and use time efficiently.
• Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
• Adaptability — Adapt to changes in the work environment, manage competing demands and deal with frequent change, delays, or unexpected events.
• Dependability — Consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance.
• Able to work in team environment.

Pay Range:

$40,000 - $45,000 Per Year + Full Benefits