Documentation Specialist

Objectstream is an award-winning small business dedicated to providing innovative products and services in many areas, including information technology, management consulting, and logistics, for customers including the FAA, DOD, and state governments. We accomplish this mission by forging long-term trusted relationships with our employees, customers, and strategic partners; building an organizational culture that promotes empowerment and accountability; assuring a talented, well-trained, and qualified workforce; continuously improving our efficiency and productivity; and being socially and environmentally responsible corporate citizens. We pride ourselves on fostering a collaborative and innovative work environment where employees are encouraged to share ideas and take ownership of their projects. We are currently seeking a talented Documentation Specialist to join our dynamic team. We offer a competitive benefits package to our employees which includes M/D/V, matching 401k, and other benefits. The passion and dedication of Objectstream employees is what has supported the growth and success of our company. We develop strong, dedicated, unified teams committed to our core values.

Job Description: We are looking for a Documentation Specialist to create, manage, and maintain high-quality documentation for various systems and applications. The ideal candidate will possess strong technical writing skills, a thorough understanding of system architecture, and the ability to communicate complex processes clearly. You will work closely with developers and the Chief Technology Officer to ensure that all documentation meets industry standards and supports efficient application operations.

Location: Remote

Responsibilities:

• Develop and maintain user manuals and administrative management documentation for applications and systems.
• Create and update periodic maintenance documentation to ensure clarity on system processes.
• Draft business continuity procedures, including documentation for emergency business processes related to application restarts.
• Maintain and update system architecture diagrams to reflect changes in system design and infrastructure.
• Design and update business process diagrams to illustrate workflow processes effectively.
• Ensure documentation in Azure DevOps clearly differentiates between Maintenance and Enhancement activities, adhering to the guidance of the Chief Technology Officer.
• Collaborate with the team to establish reporting guidelines on activity tracking and billing within Azure DevOps.

Qualifications:

• Bachelor’s degree in Technical Writing, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in creating technical documentation for software systems.
• Strong understanding of C#, TypeScript, Angular Scripting, .NET Core, Azure Cloud Services, DevOps, and GitHub.
• Proficiency in creating detailed diagrams (system architecture, business process flow).
• Familiarity with Laserfiche Integration.
• Excellent written communication skills with a keen attention to detail.
• Ability to collaborate with technical teams to gather information and produce accurate documentation.

Skills:

• A documented history of successful experience in enterprise IT organizations.
• An articulated understanding of unique characteristics of IT services.
• The ability to provide continuity of service throughout the duration of engagements.
• A demonstrated appreciation of the State’s budget controls, with specific emphasis on controlling scopes and timelines of engagements.
• Ability to excel in an interdisciplinary and multi-vendor environment(s).
• Demonstrated excellence in written and verbal communication skills.
• Demonstrated technical understanding of the requirements of specific engagements.