Documentation Specialist

We are seeking an experienced Documentation Specialist to join our team. The ideal candidate will be responsible for managing and maintaining documentation and documentation storage processes to ensure that the Company’s policies, procedures, and internal documentation are safeguarded and current. 

At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH. 

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?

• Opportunities for internal growth and career advancement
• Work alongside a passionate group of people who are committed to improving the lives of others
• Company swag - who doesn't love it?
• An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
• Consistent employee recognition and appreciation
• Company-sponsored events and volunteer opportunities

COMPENSATION:

• $25.00 - $28.00 per hour depending on experience 

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: 

• Oversee the maintenance of Standard Operating Procedures (SOPs) and Policies and Procedures (P&Ps) for debt settlement and operational processes. 

• Implement and oversee version control systems for all documentation. 

• Ensure all documents are updated according to Company standards. 

• Review and edit documents for clarity and consistency as needed once updates are provided from department contacts.

• Implement and maintain a document control system to track changes and approvals. 

• Work closely with other departments such as Compliance, Servicing, Sales, and Operations to gather and validate information. 

• Provide guidance on documentation best practices across the organization. 

• Maintain a regular audit process to inquire about policy and procedure updates, ensuring that documentation is kept current.

• Develop and implement a communication strategy to notify relevant stakeholders of documentation changes promptly. 

• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. 

• Other duties as assigned. 

WHAT MAKES YOU A GOOD FIT:

• Highschool diploma or GED 

• 2+ years of experience in documentation management or technical writing, preferably in the financial services or debt settlement industry 

• Proficiency in document management software and version control systems 

• Excellent writing and editing skills with meticulous attention to detail 

• Experience in creating SOPs, P&Ps, and other technical documentation 

• Excellent organizational and time management skills 

• Ability to work independently and collaboratively in a fast-paced environment 

• Strong interpersonal and communication skills 

• Proactive approach to maintaining documentation accuracy and relevance 

• Ability to develop and implement effective communication strategies for documentation updates 

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. 
ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Title: Documentation Specialist

Job Type: Full-time 

Schedule: 8-hour shift, Monday to Friday, Onsite
Location: Irvine, CA 
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check.