Documentation Specialist (all genders)

Job Description
JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We're also committed to designing content for reuse in a way that's measurable and consistent.
We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us, as we embark on this exciting chapter in the continued growth of our business.
Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.
Job Description
As a Documentation Specialist (all genders) you will be responsible for understanding the customer journeys/bank processes defined by our process engineering team, familiarize yourself with the journey and draft the procedures, knowledge articles, how to guides, FAQ documents delivered as part of the process. The role involves co-ordinating with multiple stakeholders to extract the inputs required to draft the documents, review them with the relevant stakeholders and get the sign-off.
Responsibilities:

• Developing, managing & executing procedure project from initiation through delivery
• Documenting and translating processes, procedures, how-to-guides, and knowledge guides and publishing them in the central repository or knowledge management tool
• Collaborating with process engineers, product owners, customer service teams, subject matter experts, and external stakeholders to establish the need and terms of procedural changes
• Working with the change management team and other stakeholders to deliver procedures and how-to-guide changes.
• Elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions etc. and critically evaluate information gathered from those sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes

Required qualifications, capabilities and skills:

• Relevant industry experience in documentation management or record keeping, preferably experience in procedure writing or technical writing
• Strong analytical and time management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts.
• Demonstrate organizational skills and ability to handle working within strict timelines.
• Proof reading knowledge to translate the documentation from English to German
• Accelerated skills in MS Office specially Word documentation.

Preferred qualifications, capabilities and skills:

• Procedure documentation / writing experience for Processes within the Operations area.
• Experience in using company-wide requirements definition and management systems and methodologies.
• Hands-on experience with any translation tool or application.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.