DoD Program Manager

We Lead. We Transform. We Deliver.

Ready to elevate your work experience? Cask is a team of incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. We're here to transform how our clients do work and to improve their customers' and employees' experiences. You'll be making an immediate impact by providing solutions and services in support of our national security mission. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more joyful every day. We invite you to bring your authentic, courageous, empathetic, and customer-obsessed self to be part of our experienced team delivering awesomeness for our customers and employees.

Cask is seeking a transformational Program Manager for multiple cross-functional, potentially multi-vendor consulting projects. In this role, you will lead the charge with project sponsors, project stakeholders, and multiple business and technical teams to define and deliver complex digital transformation efforts. In other words, you are the GLUE that understands, plans and manages the cross-team interdependencies for complex program launches and new system implementations. Passionate about solving problems, building relationships, and realizing value, the Program Manager will lead the way for both internal and external stakeholders to ensure that Cask successfully meets client milestones, objectives, and key outcomes. Examples of program goals could be focused around people, process, and tools concerning IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management, Workplace Service Delivery, Security Operations, Governance Risk and Compliance, HR Service Delivery, Customer Service Management, Organizational Change Management, and/or custom application development and implementation.

What you'll be doing:

• Lead (and galvanize into action) cross-functional teams in the delivery of high-visibility, complex projects that meet technology and business requirements on time and within budget
• Manage escalations and remediations, providing direction and clear communication, generation of solution alternatives, and defined actionable plans
• Work with all stakeholders to identify and continually evaluate program resources needed throughout the project lifecycle
• Performance management of all resources assigned to the engagement, promoting a team culture of continuous feedback to affirm the highest possible team performance and outcomes
• Develop/manage/maintain comprehensive, accurate program/project plans and schedules, estimation, forecasting, planning, analysis, meeting facilitation, variance analysis, and status reporting for the program
• Lean in to opportunities to create new value through understanding client's business and their current and future state needs; generate excitement about their roadmap and path toward the future
• Together with the project team and the AE, drive high CSAT scores and repeat business
• Proactively identify and resolve program and project risks and issues, keeping client and Cask team on track while adhering to scope, budget and timeline
• Ensure that projects and programs are delivered within expected margins, on time and within budget

What you'll bring to the table:

• Currently hold an adjudicated Secret Clearance (and be able to maintain)
• 7 or more years of experience managing large cross-functional IT projects as an Engagement Manager
• 7 or more years of experience managing large cross-functional IT projects as an Engagement Manager, with at least 2 years managing multiple, concurrent, client-facing enterprise software deployment engagements supporting DoD
• Minimum of three years of experience in a professional services organization
• Familiarity with the ITIL Framework
• Expert-level understanding of software quality assurance processes and methodologies
• Proven ability to influence and lead cross-functional teams in an environment of competing interests and limited resources
• High internal expectations for what is possible and the ability to bring others along on that journey
• Ability to work at the strategy level and in the details from one minute to the next - you're equally excited about both rolling up your sleeves to get something done and reflecting on the big picture
• When faced with juggling priorities, you are able to identify the glass balls and adeptly delegate when necessary
• Natural curiosity about technology, people, business, and digital transformation
• Adaptable to change and hungry to consume new information and ideas
• Sound business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations
• Experience with MS Project and Microsoft Office Suite
• Excellent communication skills: verbal, written and presentation
• SDLC is your second language. You have a strong background in managing Agile development engagements
• Experience with collecting, analyzing and reporting accurate, confidential information and data within tight deadlines while collaborating with other project and program team members in a virtual setting
• Ability to travel up to 25% some months
• Desired Qualifications:
  • One year of ServiceNow experience as a Project Manager or ITIL User, or one year of experience managing ServiceNow deployments
  • Project Management Professional (PMP) or equivalent certification

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

For more information about Cask's benefits, please visit https://www.casknx.com/careers/.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website at https://www.casknx.com/ and be sure to follow us on LinkedIn, Facebook, and Twitter.

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Cask NX LLC adheres to the Safer Federal Workforce Task Force COVID-19 Workplace Safety: Guidance for Federal Contractors and Subcontractors and Executive Order 14042, Ensuring Adequate COVID Safety Protocols for Federal Contractors, and conforms with the designated COVID-19 safeguards and workplace safety protocols; accordingly all job candidates must be fully vaccinated against COVID-19 prior to the first day of work and provide proof of such vaccination. The term "fully vaccinated" shall mean the candidate has received the single dose vaccine or the last dose of the double dose vaccine at least two weeks prior to commencing work for Cask NX LLC.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Note: Base salary range is $127,000 to $173,000. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.