Drop Resolution Specialist

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

We are seeking a detail-oriented and customer-focused Drop Resolutions Specialist to join our team. In this role, you will be responsible for addressing and resolving concerns raised by customers and homeowners related to the "drop process." The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a hands-on approach to resolving landscaping and irrigation issues.

RESPONSIBILITIES:

• Field and respond to customer and homeowner concerns arising from the drop process.

• Communicate effectively to gather information and understand the nature of the concerns.

• Perform landscaping repairs, including planting or transplanting flowers, and repairing or replacing weed-barriers, rock-beds, and flowerbeds.

• Ensure that landscaping repairs meet quality standards and are aesthetically pleasing.

• Identify issues with sprinkler systems and carry out necessary repairs.

• Identify, troubleshoot, and repair underground guide fences used by automatic lawnmowers.

• Ensure proper functioning of underground pet boundary fences and address any related issues.

• Collaborate with relevant teams to implement corrective measures and prevent future issues.

• Work closely with customers to ensure their satisfaction with the resolution of concerns.

EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• Previous experience in landscaping and irrigation system maintenance is preferred.

• Knowledge of plant species, soil types, and landscaping materials is preferred.

• Familiarity with automatic lawn-mower systems and underground pet boundary fences is preferred.

• Strong problem-solving skills and ability to think critically in troubleshooting situations.

SKILLS / KNOWLEDGE / ABILITIES:

• Service excellence mindset

• Firm and energetic belief in providing exceptional customer service.

• Excellent communication and interpersonal skills

• Strong organization and prioritizing skills

• Proactive thinking and execution abilities

• Results oriented and ability to manage multiple priorities.

• Physical fitness and ability to perform hands on physical labor.

REQUIREMENTS:

• Raise objects up to 50 lbs

• Remain upright on feet for extended periods

• Ability to communicate information

• Ability to bend, kneel, and stand

• Ability to ascend/descend ladder

• Ability to carry tools and equipment

• Ability to operate a computer

• Ability to operate hand tools and equipment

• Ability to work in outdoors

• Ability to work in extreme weather

• Ability to pass a DOT physical/certification

• Possess/maintain a valid driver's license

• 10% travel requirement

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being. 
 

Get ready to plug into the perks at ALLO: 

• Free ALLO Service: We’ll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.