Dutch Customer Support Agent

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Dutch-speaking Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

Job responsibilities:

• Communicate with our customers via e-mail and live chat
• Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
• Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
• Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere 
• Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases 

Required qualifications:

• Previous experience in the Customer Support industry is an advantage
• IGaming knowledge is not mandatory - our in-house learning program is the best entry point into the industry
• Native in Dutch – both verbal and written, is mandatory
• Excellent written and verbal communication skills
• Great team player an ability to work with autonomy and good initiative
• Can work well under pressure and navigate online in multiple platforms
• Eager to learn and keep up with new updates information in a fast-paced industry
• Adaptability to work rotation shifts and some weekends.

Job Benefits

• Remote work and allowance 
• E-Learning professional development program 
• Sports Memberships
• Competitive fixed salary + commissions + bonuses
• Assistance to obtain NIE and SS number for relocating to Spain 

Industry

Gambling & Casinos

Employment Type

Full-time/Permanent Contract 

Job Functions

Customer Service

Rubiko Jobs

https://careers.rubiko.tech/