Duty Manager

About Cove: Cove is the new way to rent your home! Aligned with our mission, we’re a co-living start-up making it easier and more affordable for young people to rent in flatshares in which they can call it home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more detailed information at https://cove.id/.

At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always try to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.

Job Title: Duty Manager (Gianyar based)

Job Type: Full Time

Reports To: Property Manager

Main Responsibilities:

• Supervising all activities on the property and establishing good communication with internal and external parties to ensure property operations run smoothly
• Communicating effectively to provide clear guidance to team members, monitoring performance, and conducting regular evaluations
• Resolving issues related to services, facilities, and property policies
• Conducting regular meetings with all departments/teams to discuss operational issues
• Overseeing coordination among all departments/teams to ensure smooth and efficient operational activities
• Checking all departments/teams in implementing SOPs
• Evaluating property performance and ensuring compliance with health and safety regulations (K3)
• Being able to negotiate with vendors when specialized labor is required for certain tasks
• Planning maintenance and projects for the property to ensure it remains in good condition and comfortable for occupancy

Experience and Qualifications Required:

• Prior experience as an Operational Supervisor/Villa Manager
• Minimum education of D3
• Able to work under pressure
• Proficient in English
• Strong leadership skills
• Excellent communication abilities
• Proficient in operating Google Suite (Google Sheets, Google Slides, etc.)
• Ability to work independently, self-motivated, and solution-oriented
• Able to collaborate effectively with a team
• Problem-solving skills