DX1 Marketing Account Manager

Description

Position at DX1 Platform

[Marketing] Account Manager - DX1, LLC

DX1 is looking for a dynamic and professional Marketing Account Manager to join our growing team in Norfolk, VA!

Who are our Account Managers?

The DX1 Marketing Account Managers are responsible for a suite of products including but not limited to Lead Management, Websites, Social Marketing, Newsletters and more for Powersports dealers (www.dx1app.com). This is an exciting position for an energetic individual interested in being part of a fast-paced, fun culture. The position will be responsible for the positive experience of our DX1 customers, and helping them reach their business goals.

What do our current Account Managers have to say about their role? "As an Account Manager, my objective is to become an advocate and partner to our clients. At DX1, we pride ourselves in providing exceptional customer service and building personalized relationships. We rely on feedback from our customers to build enhancements and features that dealerships need to create business efficiencies and I am responsible for engaging in proactive support and being flexible and adaptable in meeting the changing needs of each client, resulting in higher client retention and client satisfaction. "

Position Responsibilities:

• Make proactive, regularly scheduled outbound calls to an assigned customer base. Focused effort to provide an exceptional customer experience while supporting the needs of the dealership.
• Ownership of identifying customer concerns, providing a timely and documented resolution and escalating when appropriate.
• Inform, recommend and offer product upgrades if it will benefit the customer. This is NOT a sales position.
• Accurately and consistently document all customer contacts, issues and concerns within Salesforce.
• Work collaboratively with website support, implementation and product teams to drive product initiatives and be the voice of the customer.
• Develop in-depth knowledge of DX1 marketing platform best practices to ensure optimal customer usage and maximized efficiencies across the dealers' websites

Position Qualifications:

• Must be passionate in delivering a first-in-class experience to our customers and an overall commitment of excellence. The Account Manager is a customer advocate of the business.
• Demonstrated ability to prioritize and be flexible while proactively managing a large, diverse customer base.
• Strong attention to detail and ability to follow-through/follow-up.
• A self starter with an entrepreneurial approach who is able to work independently to achieve results.
• Engaged listener able to determine customer needs and work towards resolutions that drive customer satisfaction.
• Superior influencing skills, able to present strong value propositions.
• Demonstrated ability to communicate solutions effectively to decision makers.
• Knowledge of website and marketing best practices are a plus.

Position Requirements:

• Marketing knowledge and customer service or sales experience preferred.
• Excellent computer skills and Microsoft Office product knowledge.
• Ability to work in a professional office environment.
• Excellent verbal and written communication skills and able to use the latest technology to engage.
• Positive, friendly, enthusiastic attitude.
• Ability to prioritize and be flexible.

Key Deliverables:

• Customer satisfaction and retention.

Dominion Enterprises and DX1 Background: Dominion Enterprises (DE) specializes in delivering leading-edge business applications for Powersports dealers. Our company has a 30-year history of product innovation and an unwavering commitment to the technological advancement in our respective industries. DE is known for personalized relationships with customers and industry partners, delivering an experience tailored specifically to their needs. Our employees are passionate, energetic and inspired, and value the collaborative environment we continue to build throughout our organization.

About DE

Dominion Enterprises (DE) is a privately held digital marketing, data services, and software services conglomerate offering client solutions through specific business units in several verticals including automotive, hospitality, franchise, real estate, advertising, and powersports. Our customers rely on our B2B products and services through Data One Software, DMS Vue, Activator, Dealer Specialties, Cross Sell, Alliant, DX1, Travel Media Group and Franchise Ventures business units. Headquartered in Norfolk, Virginia, approximately 1,000 employees work nationwide. We are proud of the collaborative, innovative, team-oriented work environments, excellent career enrichment opportunities, community service opportunities, competitive earnings, and comprehensive benefits package which includes a generous 401(k) plan. DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.

EEO/Drug Testing Employer

Dominion Enterprises is an equal opportunity employer and implements its policies without regard to race, color, sex, national origin, religion, age, citizenship, marital status, military or veteran status, disability (provided that the individual is qualified to perform the essential functions of the position with or without reasonable accommodation), genetic information, or any other legally protected status. Employment decisions such as recruitment, hiring, placement,supervision, training and development, promotion, transfers, compensation, benefits, and disciplinary matters are based on these principles of non-discrimination. We believe the most effective work relationships are those based on mutual respect, nurtured by a work climate where people can continue to grow and feel an important sense of accomplishment.