Dynamics 365 Customer Engagement (CE) - Technical Lead

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we’ve been a part of Microsoft’s elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit www.saglobal.com. 

Why Choose sa.global 

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed, which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
• Come as you are, make work fun & others successful, and foster an always learning mentality

About the Role

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you want to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for!

sa.global is looking for a motivated and skilled D365 Customer Engagement (CE) Technical Lead to join our dynamic consulting team in India!

Main Responsibilities

• Customize and configure the D365 CE platform using various tools and technologies including but not limited to Power Apps, Power Automate (formerly Microsoft Flow), and Power BI
• Design, develop, and deploy custom solutions, plugins, custom workflows, and integrations using the D365 CE SDK (Software Development Kit), C#, JavaScript, and other relevant programming languages
• Extend the functionality of D365 CE by creating custom entities, attributes, relationships, and business rules to meet the specific business requirements of the organization
• Implement integrations with other systems, both within the Microsoft ecosystem (e.g., SharePoint, Azure, Office 365) and external third-party applications using various integration methods and APIs
• Assist in data migration activities including data extraction, transformation, and loading into the D365 CE platform.
• Conduct unit testing and debugging of customizations to ensure that they meet the specified requirements and are free of defects
• Create and maintain technical documentation, including technical design documents, code documentation, and deployment instructions.
• Ensure that all customizations and developments adhere to security and compliance standards, including data protection and access control.
• Collaborate with functional consultants, business analysts, and other stakeholders to understand business requirements and translate them into technical solutions.
• Keep up to date with the latest features, updates, and best practices related to D365 CE development and ensure that the organization is leveraging the platform effectively

Skills and Experience

• Demonstrated 7+ years of experience as a D365 CE Developer
• Strong proficiency in C#, JavaScript, HTML, and web services development
• Familiar with D365 CE customization and configuration using Power Apps, Power Automate, and Power BI
• Knowledge of D365 CE SDK and development tools such as Visual Studio and Azure DevOps
• Experience with integration tools and methods, RESTful APIs, and data migration
• Understanding of software development best practices, including version control and code review processes
• Graduate degree in Computer Science, Information Technology, or a related field
• Proven experience as a D365 CE Developer or similar role with a focus on customizing and extending the D365 CE platform
• Strong problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues
• Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Power Platform Developer Associate) are highly desirable
• Ability to work independently and as part of a global team
• Possess strong relationship-building expertise with a wide and varied audience, internally and externally

Contact Us!

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch!

If you're not looking for a job change but know someone that is, please share the details of this open position with them.