Dynamics 365 Product Manager

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time D365 Product Manager with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. This role will serve as a Subject Matter Expert for Dynamics 365 and oversee the ongoing change of D365 since implementation. Your day-to-day duties will include enhancing the customer experience through roadmap development; project prioritization; change management; stakeholder management, engagement, and agreement; ongoing revision of the development plan; requirement elicitation; maintaining an up-to-date knowledge of product capabilities; and documentation. This person is the critical link between business objectives and technology solutions and is collaborative partner that is responsible for delivering the right features to the Dynamics 365 suite.

Location: Portland, OR

Salary: $120K+ year DOE

What you'll do:

System Administration and Coordination

• Coordinate and manage the organization's use of master files, roles, user views, data control, reporting, and data integrity.
• Oversee and execute on-going maintenance and improvement projects.
• Brief departments heads and data "owners" on data and system corrections
• Manage and track the status of all system changes, tests, and upgrades tasks.
• Advise on communications to the organization about system upgrades or functionality.
• Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated.

User Support and Experience

• Research and survey end user needs
• Organize training and promote the use and education of D365 across the organization.
• In coordination with core business units, lead the design and development of documentation and end user quick guides as needed.
• Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools.
• Review Help Tickets, feedback, and recommendations from end users
• Work with the development team to convert requirements to user stories.
• Track and communicate user requests and development team deliverables.

External Vendors and Parties

• Serve as the lead point of contact with the ERP vendor.
• Manage workplans and annual budgeting for third-party engagement.
• Manage support requests with the ERP vendor and related ERP support vendors.

Qualifications/Experience:

• Bachelor's degree preferred. 5 years of relevant business experience required in lieu of a degree.
• Two years of experience in D365 Finance, at least five years of experience in Dynamics AX 2012
• Effective communicator and facilitator of business needs/requirements.
• Experience of driving end-to-end CRM solutions or in change environments.
• Managing product roadmaps or backlogs to meet business requirements.

Benefits

Cook Solutions Group (CSG) provides our employees with the most comprehensive benefits program to enhance their quality of life. CSG employees enjoy competitive salaries; CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents. Both plans have reasonable deductible levels and co-pay amounts; a 401(k)-retirement match; Paid Time Off (PTO); 8 paid holidays per year; 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program; Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!

Why work at Cook Solutions Group?

We know our employees are what make our business succeed. That's why we've cultivated a casual, upbeat environment that enhances productivity, satisfaction, and retention. We strive to provide the best, most equitable and cost-effective benefits for employees. New employees become eligible for benefits on the first of the month following the 60-day day waiting period who work a minimum of 30 hours per week.

Our employees are encouraged to take advantage of flexible scheduling, maintain a healthy work-life balance, and volunteer in their communities through our Cook Community Builders program.

Equal Opportunity

Cook Solutions Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.