E-Commerce Associate Manager

JOB SUMMARY:
The North America E-Commerce Associate Manager will help manage the day-to-day site merchandising and operations for L’OCCITANE’s USA and Canadian websites, on both desktop and mobile. This role will require working closely with cross-functional teams and some external agencies.
JOB RESPONSIBILITIES:

• Website Merchandising

• • Own the creative briefing and implementation of website assets.
  • Ensure a strong sitewide launch for each product and marketing campaign through strong communication and organization with cross-functioning partners.
  • Check analytics portals including Google Analytics to identify potential optimizations.
  • Support the NA E-Commerce Manager in categorization and content animations across the site:
    
    • Strategize and brief new personalization experiences and project-manage them to launch.
    • A/B test new marketing initiatives and apply key learnings.
    • Leverage other markets’ best practices and optimize to implement locally in North America.
    • Partner with cross-functional teams (Retail Marketing, Customer Acquisition, Email, CRM, Retail, PR) to help support special requests and ad-hoc projects.
• Website Operations & Promotions:

• Maintain new and evergreen products including virtual kits, life cycle, inventory status and SKU updates.
• Use robust data analysis combined with visual curation, to inform the optimal categorization of products to drive conversion.
• Partner with marketing teams to support enhancement of existing products and creation of new product launches.
• Create and test promo codes to ensure seamless execution and customer experience at checkout.
• Track start and end dates and track inventory coverage for gifts with purchase.

• All other duties or projects as assigned.

KEY PERFORMANCE INDICATORS:

• Increase add to cart rate
• Conversion optimization
• Increase ATV
• Seamless Website Content Execution

REQUIREMENTS:
EDUCATION:

• BA / BSC required.

EXPERIENCE:

• 3+ years’ experience in E-Commerce.

SKILLS:

• Proficient in Excel.
• Project management and organizational skills with a sharp attention to detail.
• Strong grasp of business strategy and the ability to prioritize opportunities in a fast-paced environment.
• Strategic, analytical, and creative thinker with the ability to react to performance KPI’s.
• Experience with various Content Management Systems (Demandware/Salesforce preferred).
• Excellent writing and copyediting skills.
• An entrepreneurial mindset with the rigor and discipline to build the business and creative competencies that will allow us to stand out in the market.
• Proficient in HTML and CSS a plus.
• Proficient in analytics platforms a plus.

The compensation for this role ranges from $60-$65K + bonus (based on skills, experience and with differentials applied if outside of NYC.)

PHYSICAL & TRAVEL REQUIREMENTS:

• Minimal travel possible.
• Candidate must be available to work on some bank holidays (e.g., Thanksgiving) and sometimes on evenings and weekends.