E-commerce Business Operations Expert

Position Summary

Role and Responsibilities

E-commerce Business Operations Expert              

Key Responsibilities
 

• Managing, facilitating and providing automations and improvement for operational processes (in cooperation with D2C/E-Commerce commercial & platform teams, but also Customer Care, Legal, warehouses and external vendors)
• Working with transactions in NERP (e.g. settle the RDO, cancelling RDO/DO, )
• Work closely with finance to manage open items, mostly concerning the installations and deliveries
• Launch new and enhance processes by providing new functions to Hybris platforms but also managing external projects
• Claim process managing & and execution coordination
• Implementation project in cooperation with warehouses, LSPs and external vendors
• Create reports, summaries and analysis
• Order managements in Hybris

What we need for this role
To be successful, you will possess the following skills and attributes:

• 3 years of experience in process/data/project management ideally in D2C/E-commerce
• Good analytical skills and ability to run conclusions from multiple data points, 
• Ideally prior experience in NERP, analytical platform & performance tools
• Advanced in Excel & Power Point
• Good work organization
• Strong English both writing and speaking
• Passion

Benefits Of Working At Samsung Include
 

• Ambitious projects
• Opportunity to get practical knowledge in a market leader company
• Work in dynamic, friendly team
• Opportunity to get knowledge about latest technical innovations
• Hybrid working - 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual and company performance
• Car allowance
• Private medical healthcare
• Dental healthcare discounts
• Insurance
• Access to discounts on a wide range of Samsung products

A note on equal opportunities
We have signed Diversity Charter. We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

A note on trade secrets protection

We will ensure that the process is prevented from infringement on trade secrets of candidates previous or current companies.

Skills and Qualifications

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html