E-Commerce Operations Manager - Mazaya Group

Who we are (Company introduction)

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions. 

Robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on the digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.

Position Overview

We are seeking an experienced E-Commerce Operations Manager to join our partner Mazaya Retail Group. The ideal candidate will have a proven track record in managing e-commerce operations, managing digital sales channels, and optimizing commercial strategies. This role requires a strong understanding of the e-commerce landscape, excellent analytical skills, and the ability to collaborate with cross-functional teams

What you’ll be doing:

-Managing a team of 15-20 people (First Mile, Fulfilment Center & Last Mile) for 10 brands with 10 different websites.

-Allocating orders to shipping companies / company couriers based on Service, Returns, Geography & Cost.

-Communicating with the Commercial team to grasp future activities (promotions, new launches) to be prepared from Operational POV.

-Flagging Near Expiry items in Fulfilment center to Commercial team to put action plan for depletion.

-Setting orders priorities in case of capacity constraints.

-Negotiating Contracts with third parties (such as shipping companies, fulfilment centers, etc.).

-Monthly action plan to enhance scorecard results.

-Continuous improvement to supply chain design (more responsive, less cost).

-Identify supply chain bottlenecks and expand accordingly using all possible digitization methods.

-Setting KPIs/Scorecard for each team member.

-Setting Operations team weekly schedule

What we need from you
-Minimum of 6 years of overall experience and +3 years of e-com operations experience.

-Bachelor's Degree in any relevant major.

-Very good command of both Arabic & English.

-Analytical and customer oriented mindset.

-Familiarity with "Magento" is a plus.

Why work with us?

• Embrace a brighter future with comprehensive Social/Medical Insurance
• Collaborate with industry-leading tech talents
• Nurture your career in a dynamic growth culture
• Enjoy financial benefits with a cost of living allowance (COLA)
• Secure your financial future with our savings plan
• Experience the freedom of our remote-first work model
• Customize your work-life balance with flexible working hours 

Join us to shape your career and thrive in a supportive, forward-thinking environment