EA-Product Writer

Are you a passionate innovator looking to harness the power of technology to do more good? You've come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible-the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.
As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.
Essential Position Duties and Responsibilities:

• Oversees and creates various customer and/or internally focused video-based learning and development programs.
• Maintains subject matter expertise for the product/domain they are assigned to.
• Contributes to the development of online / digital learning programs and/or computer based virtual courses. Applies adult learning principles and effective digital techniques to produce virtual learning.
• Works with stakeholders to gather materials and develop courses.
• May perform any or all of the following:
  
  • Developing digital learning content, such as micro digital learning modules, videos, assessments and simulations.
  • Write online Help Articles
  • Uploads digital learning content to the LMS in the form of customized learning pathways and individual modules to suit key learner profiles
  • Evaluating the effectiveness of learning programs, materials and initiatives,
  • Adjusting and adapting programs and material based on user feedback and experience.
• Contributes to the definition, development and implementation of customer self-service programs and material.
• Engages with product and operations colleagues to understand product changes, new product developments and other situations, ensuring changes are incorporated into digital learning programs and material.
• Learns and complies with Bonterra training and digital learning policies and standards.
• Proactively gains understanding of adult learning principles, effective digital delivery methods and how customers use and benefit from Bonterra products and capabilities.
• Assists with special projects as assigned.

Required Skills/Abilities:

• Knowledge of one or more Bonterra products from a user and administrator perspective.
• Minimum 3 years industry experience in one or more of the industry domains that Bonterra serves.
• Ability to present complex technical information in a clear, relatable manner.
• Attention to detail and strong time management skills
• Strong written communication skills
• Ability to learn new systems independently through self-exploration.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US base salary range: $42,600 - $76,600
Our Culture:
Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.
Our comprehensive and competitive benefits include:

• Generous Flexible Time Off (FTO) Policy
• Equity for ALL regular, full-time employees from individual contributors to management - share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Paid sick leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.