Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a EA-Client Support Specialist in United States.
This role sits at the intersection of customer support and mission-driven technology, helping organizations maximize the impact of their engagement and fundraising tools. You will be responsible for delivering high-quality assistance across email, chat, and phone channels, ensuring users experience smooth and effective platform usage. The position requires strong problem-solving skills to quickly diagnose and resolve technical issues while collaborating with internal teams for timely escalations. You will engage with a diverse range of nonprofit and enterprise clients, supporting their day-to-day operations and ensuring their success with complex software solutions. This is a fast-paced, detail-oriented environment where communication, patience, and adaptability are essential. The role is ideal for someone who enjoys working with purpose-driven organizations and contributing to meaningful social impact through technology.
Accountabilities:
- Provide responsive and high-quality customer support via email, chat, and phone, ensuring timely resolution of user inquiries
- Troubleshoot technical issues, identify root causes, and escalate complex cases to internal technical teams when needed
- Manage and prioritize support tickets to ensure efficient resolution and proper routing across departments
- Maintain strong collaboration with cross-functional teams to deliver consistent and effective customer experiences
- Accurately document customer interactions, issues, and resolutions within support systems
- Support users of fundraising, engagement, and CRM tools while ensuring platform adoption and satisfaction
- Minimum 1 year of experience in customer service, technical support, or a similar client-facing role
- At least 2 years of experience working with fundraising, compliance, or digital engagement tools in nonprofits, unions, or political campaigns
- Hands-on experience with CRM or engagement platforms such as Salesforce, Zendesk, Intercom, Five9, Vonage, EveryAction, Salsa, NGP, VAN, or VoteBuilder
- Strong written and verbal communication skills with a professional and patient phone manner
- Excellent critical thinking and problem-solving abilities with high attention to detail
- Ability to multitask, prioritize, and follow through on tasks without losing track of details
- Familiarity with HTML, CSS, or SQL is a plus
- Experience in training, mentoring, teaching, or software support is a plus
- Competitive compensation package based on experience, skills, and location
- Comprehensive health, dental, and vision insurance options
- Flexible work arrangements depending on role and team needs
- Paid time off and holidays to support work-life balance
- Opportunities for professional development and career growth
- Potential eligibility for additional incentives, bonuses, or equity depending on role structure
- Inclusive and mission-driven work culture focused on social impact
Requirements:
Benefits:
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Date Posted
05/07/2026
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