EAM Architect

Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients' technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation's largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN .
Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we're getting at is it doesn't hurt to take a chance and apply!
Summary
The EAM Architect leads development work teams on client projects. The position participates in defining the technical strategy direction for fulfilling clients' needs and handling all areas of system design and development. The incumbent is expected to participate in business development by expanding SDI's presence in current clients, as well as finding new project opportunities where possible.
Responsibilities

• Maintain project plan(s) and report status on a set timeframe (i.e. weekly, bi-weekly or monthly)
• Project delivery
• Maintain project quality
• Directs the implementation and execution of new/upgraded systems via well-defined plans including procedures, deadlines, and accountability
• Responsible for client satisfaction
• Maintain and expand executive client relationships on assigned project(s)
• Identify, interview, and recommend hires needed to staff project(s)
• Determine training needed for consultants on assigned project(s)
• Development of effective working relationships with key clients to facilitate communication and technology understanding
• Coordinate consistent, efficient communication with clients and business development
• Coordinate activities between business development, portfolio executives, marketing, finance, and legal
• Quality Assurance and overall productivity standards
• Responsible for contract compliance including Service Level Agreements and/or required performance reporting
• Ensures Program performance and customer satisfaction
• Assure that consistent governance, documentation, process and procedure strategies are in place for all supported systems
• Resolution of escalated problems or queries to the client's satisfaction, and implementation of actions to prevent a recurrence
• Work with the business areas to plan and schedule any work that impacts availability and future usability

Supervisory

• Manage the activities of multiple technology leaders and other project resources
• Validate the time and expense entry process for the account
• Ensure the annual review process is followed for project team members
• Manage the project team's utilization

Requirements

• 10+ years of experience at a large/tier 1 consulting firm, including hands-on management of large project teams with diverse functional/technical skills is required.
• 5+ years of experience implementing Enterprise Asset Management (EAM - IBM Maximo primarily and SAP) solutions including system configuration, customization, integration, data migration, testing, and deployment management. Working knowledge of ESRI GIS and Mobile workforce management software a plus.
• Experience working with or at large Investor Owned Gas, Electric, Water, Wastewater Utilities is required.
• AGILE methodology implementation experience, AGILE SAFe or PMI ACP certification and experience with Jira project implementation tools are pluses
• Ability to maintain project plan(s)/schedules in MS Project / SmartSheets / Other Tools and report status on a set timeframe (i.e. weekly, bi-weekly or monthly) is required - nice to have
• Pres sales engineering / business development experience with growing existing and establishing new accounts is a plus.
• Big Data Project and Data Analysis experience (PowerBI, other tools) experience is a plus.
• Application / Infrastructure Managed Services experience is a plus.

Other

• PMP certification / PROSCI certification is a plus
• Excellent written, oral and listening communication skills
• Professional communication skills for client support
• Strong analytic and troubleshooting skills
• Excellent project management skills, including the ability to lead, facilitate, and organize
• Must have good leadership and interpersonal skills
• Self-motivated and self-directed
• Flexible schedule for off-hour responsibilities/emergencies
• Commitment to company values
• Bachelor's degree in a related field

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.