East Coast Front Desk Regional Manager

Who We Are

RejuvenX is a group of hard-working, vibrant, and dedicated team members that function wholly as a team. With 20 years of excellent service within the community, our team at RejuvenX excels among their peers and exhibits the qualities of a leader. If you are seeking to provide a meaningful contribution to society and a sense of well-being to those you encounter, RejuvenX is your new home.

RejuvenX provides exemplary care for patients that have been affected by motor vehicle accidents while providing excellent customer service. With seven current locations and two opening in the next 60 days, Care and Growth go hand in hand!

Primary Job Duties and Responsibilities for East Coast Front Desk Regional Manager

• Must currently live within the region and be available for travel to regional offices.
• Current East Coast Region is Royal Palm Beach, West Palm Beach, and Boynton Beach.
• Customer service and accountability for the Front Desk assistants on the East coast of Florida through leading, coaching, and mentoring.
• Implements the customer service and front desk strategies to provide top-notch customer service and compliance to our patients.
• Monitors and aids patient scheduling procedures for all Regional Offices.
• Assures the Front Desk Representatives are utilizing and complying with the policies and procedures of the company to ensure customer service and maintain patient compliance and scheduling.
• Leads weekly training and management sessions with existing front desk assistants.
• Trains and develops new front desk assistants through multiple platforms including virtual and face-to-face meetings.
• Critical involvement in hiring and interviewing new front desk team members.
• Analyzes critical statistics and creates corrective action plans for each office in the region.
• Carefully approves time off and coverage for Front Desk Assistants.
• Steps in or provides coverage solutions for front desk team members when a post is open due to vacation, illness, etc.
• Provides feedback and coaching to Front Desk Assistants through in-person office visit shadowing.
• Properly utilizing the defined channels of communications within the organization for all needs, requests, and complaints.
• Works with other Department Team Leads to solve challenges that arise between departments.
• When needed, provides disciplinary accountability for the Front Desk Assistants in the region with appropriate documentation.

Qualifications

• At least 5 years of proven success in Front Desk management.
• Management of 7-10 team members for at least 5 years, if in multiple locations, this a plus.
• Bachelor’s degree in Management, Business, Health Care Administration, or related discipline. Natural teacher, trainer, mentor, and coach.
• Excellent written and oral communication skills as well as proven interpersonal skills.
• Computer proficiency with web-based tools and Microsoft office as well as Electronic Health Records

Compensation

• $65,000-$80,000 salary depending on experience

Benefits

• This is a full-time salaried position
• Health Benefits including medical, dental, vision, life insurance, STD, free chiropractic care
• 2 weeks paid vacation