EB Admin Operations Support Analyst

BASIC FUNCTION

The EB Admin Operations Support Analyst provide systems and other technical support to the daily operations teams as needed.

The EB Admin Operations Support Analyst will interact with other Milliman teams with minimal client interaction.

JOB RESPONSIBILITIES

• Provide Help Desk support by resolving errors and working with both onshore and offshore administration teams on best practices
• Communicate with management regularly on high profile issues and their resolution
• Monitor progress for all assigned projects and update the appropriate project management tool(s) on a proactive and timely basis.
• Act as a liaison between EB Admin DC, DB, HW, Communications; and EB Product Owners by escalating system issues appropriately
• Design global processes to streamline procedures and increase efficiencies
• Identify, analyze and assist in executing improvements for any daily administrative processes and procedures.
• Ensure final work products are of high quality, provided in a timely fashion and adhere to internal peer review guidelines.

JOB REQUIREMENTS

• Two years' experience with DB, DC or Health and Welfare plan administration preferred
• Experience extracting data and reporting from technical systems preferred.
• Data analysis experience using Microsoft Excel, Microsoft Access, SQL or other database management programs required.
• Bachelor's degree required
• Strong organizational skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong analytical and mathematical skills, with an emphasis on the details.
• Ability to solve problems efficiently while being innovative and creative.
• Ability to work in a team environment and individually.

COMPENSATION

A competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package.

ABOUT MILLIMAN

Milliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation's most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations.

HIRING PRACTICES

Our company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)