eComm Support Analysts II

OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.

At Columbia, we're as passionate about the outdoors as you are. And while our gear is available worldwide, we're proud to be based in the Pacific Northwest, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: "It's perfect. Now make it better." As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.

ABOUT THE POSITION

Although we're an apparel and footwear-focused company, technology is central to everything we do. Columbia Digital Technology (CDT) teams enable digital solutions across four global brands, a global supply chain, and 500+ geographically dispersed stores. These teams support across a range of platforms and services to enhance the consumer experience in an ever-evolving industry.

With a balance of technical skills and business knowledge, the eComm Support Analyst ll will provide internal technical support for all Columbia Sportswear Company websites. The eComm SA provides incident management support for issues affecting the production environment. The eComm SA is also passionate about technology and driven to use every tool at their disposal to find ways we can improve - both our systems and incident management support.

HOW YOU'LL MAKE AN IMPACT

• Provide incident management support for critical issues affecting, or potentially affecting the production environment
• Liaise with technology management as focal point for all high priority & major incidents reported
• Coordinate the incident response team and engage developers, vendors, etc. as appropriate
• Ensure escalations get appropriate level of focus from technical teams, tech management, and relationship managers, to ensure business continuity
• Send incident status reports to internal stakeholders
• Lead blameless post-mortem sessions with incident response team and technology management.
• Document findings and solutions for continuous process improvement
• Be flexible to changing priorities to accommodate the changing needs of our business
• Performs other duties as assigned

YOU ARE

• Able to effectively conduct technical discussions directly with project management and project stakeholders
• Exceptional at attention to detail
• Able to prioritize and complete multiple projects at once
• A good communicator, both verbally and written
• A team player able to work effectively with a large, cross functional, globally dispersed team

YOU HAVE

• Bachelor's degree or equivalent combination education and experience
• 3-5 years of experience in technical support roles
• Experience with incident response and standard industry practices
• The successful candidate will have expertise in problem ticket management, monitoring, and alerting solutions
• eCommerce experience with managing incidents with multiple support staff engaged is preferred.
• Ability to work both independently and as part of a team
• Experience with Jira & Confluence is a plus
• Highly motivated individual with the ability to self-start, prioritize, and multi-task
• Strong desire to learn new technologies, keep current with eCommerce issues and develop specialized eCommerce skills as required to support the eCommerce infrastructure
• The ability to effectively use problem-solving formats for identification and mitigation of eCommerce issues
• Strong communication and interpersonal skills

#LI-JD1

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.