eCommerce Account Manager

eCommerce Account Manager

Position Overview

The eCommerce Account Manager is responsible the online sales of the brand, through efficient management and satisfaction of our existing and potential new customers. The eCommerce Account Manager identifies customer needs, sells refrigerant, reclaim and service products for the HVAC market to various market channels, establishes customer relationships and follows up with customers, as needed. They use a customer-focused process to educate customers about Hudson Technologies refrigerant products and service including refrigerant sales and reclaim.

Essential Duties and Responsibilities include, but not limited to:

• Primary commercial point of contact for all eCommerce customers.
• Sales prospect management, follow up on active and inactive customers to generate new business in the eCommerce customer base.
• Prequalifying sales prospects to generate new business.
• Identifying and acting on new business opportunities to grow eCommerce customer base and eCommerce sales.
• Identifying and resolving customer queries and issues
• Coordinating with Marketing and IT to ensure website changes/updates are executed successfully.
• Forecasting sales.
• Prepare quotations and proposals.
• Assisting the marketing department in developing promotional campaigns and monitoring performance
• Send out and follow up on necessary paperwork to establish a new account.
• Check inventory as needed for specific requirements.
• Maintain accurate and current customer information in CRM system.
• Act as a liaison between finance, shipping, purchasing and sales.
• Be aware of up-to-date knowledge of industry trends, new products, specifications, competitive landscape and communicates market intelligence to Sales Management.
• Provide coverage of territories for vacations, leave of absences, or vacancies.

Required Skills and Experience:

• 4+ years in sales, marketing and/or customer service
• Excellent oral and written communication skills
• Ability to build rapport with prospects and clients.
• Basic SEO/SEM techniques is a plus.
• Familiar with marketing tactics
• Proficiency in Microsoft products (Outlook, Excel, Word, PowerPoint)
• Familiarity with CRM platform required.
• Technical aptitude is a plus.