Ecommerce Manager

Hi, we're Nuts.com!

Nuts.com is a self-funded, profitable, rapidly growing multi-channel DTC specialty food and wellness company with over 550 people on our team. We're changing the landscape of snacking on nuts, dried fruit, chocolate and more! We planted our roots in Newark, New Jersey during the Great Depression, selling premium nuts on Mulberry Street's open-air market. We've come quite a long way since then, taking our multi-generational family business online in 1999. Even after 94 years, we continue to pride ourselves in expertly sourcing the highest quality foods and treating our customers like family.

What's our team like? We're driven, collaborative and entrepreneurial. Energy and passion power our business and we look for candidates who share in that excitement to help us continue to build something special.

The role:

We’re looking for a data-driven and passionate E-Commerce Manager here at Nuts.com that can build a customer-first site experience, developing engaging campaigns and promotions while optimizing site features against data and research. As E-commerce Manager, you’ll be the leader in understanding how customers shop our store and designing shopping experiences that drive customer engagement, trust, and purchases. This role will report to the Director of Ecommerce. 

What you'll do:

• Drive our site experience through operational excellence, programming our daily site content including modules, landing pages, and A/B tests 
•  Monitor site health and performance through analytics and key metrics (e.g. conversion rate, click-through rates, AOV, bounce rate, etc.) and oversee the development of metrics dashboards, providing strategic insights to internal stakeholders to influence the overall direction for the site 
• Leverage our site tools to power key functionalities such as the taxonomy, navigation, and search to enhance the customer journey on our site 
• Manage campaign and promotional calendar in partnership with Merchandising, Marketing, Creative, and Tech to drive different customer goals 
• Develop a content testing roadmap through a mix of algorithms and curation to tell a cohesive story that brings products to life, helping consumers reimagine food beyond a single product page and winning customers’ hearts and minds 
• Obsess over trends and apply a strong aesthetic eye, combining competitive analyses, content, merchandise, and presentation to create a site experience that feels unique and inspirational 
• Use analytics, customer insights, intuition and A/B testing to understand customer behavior and translate complex data into informed and impactful actions towards a best in class shopping experience 
• Create business requirements in partnership with Product team to influence the product roadmap while driving A/B tests, new features, and optimizations
• Conduct competitive audits, constantly looking for ways to set us apart from the competition and drive new and enhanced functionality to make the shopping experience easy and convenient

What You’ll Bring:

• 5-7 years experience in digital merchandising or E-commerce roles (F&B or adjacent industry preferred)
• Proficiency with Google Analytics and Google Sheets
• Highly collaborative and communicative with cross-functional teams
• D2C and B2B experience a plus
• Experience using CMS and site tools such as Dynamic Yield a plus
• Strong customer obsession focused on building the right site experience
• Analytical and process-oriented, comfortable making data-driven decisions
• Ability to set clear team objectives and performance measures
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary
• Well versed in communicating effectively with both technical and non-technical individuals, enabling you to earn trust at all levels
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities

**We have a hybrid work environment in our beautiful and state of the art office in Jersey City**

What we offer

• A challenging role in a rapidly evolving business
• Competitive compensation, benefits, and 401K Match
• Paid Maternity, Adoption and Paternity leave
• And all the Nuts.com snacks your heart desires + a 40% employee discount

EEO STATEMENT
Nuts.com is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.