eCommerce Operations Analyst

Requisition Number: 88041

eCommerce Operations Analyst

The eCommerce Operations Analyst role sits on the eCommerce team within our Digital Transformation Department. This position is responsible for understanding and optimizing the end-to-end workflow from both an internal standpoint, as well as through the client experience (external). They should have a good understanding of our website's capabilities, functionality, and integration points to other systems. This role will be focused on identifying areas for improvement and optimizations, and working with internal stakeholders to implement those improvements to help enhance the overall client experience. To be successful in this role, the ideal candidate is a team player, a problem solver, willing to challenge the status quo, and always looking for ways to improve the client experience.

The eCommerce Operations Analyst is responsible for the following main areas of eCommerce:

1. Understand and optimize the complete end-to-end workflow for both insight.com and B2B orders
2. Oversee the process for client-facing and sales-facing communications related to web updates, outages, and enhancements. This includes partnering with marketing, communications, and strategy teams.
3. Understand the features/functions of Insight's eCommerce solutions in order to troubleshoot challenges, make recommendations, and setup/update customized solutions.
4. Work within a team environment to understand ongoing challenges and identify patterns and system improvements needed to enhance solutions.

What you need to do to be successful:

• Understand website functionality directly and integration points to other systems
• Directly contribute and be accountable to team goals and deliverables
• Self-starter who is motivated to learn, grow and expand knowledge in system integrations
• Provide clear and professional communication to clients and sales teammates
• The ability to seek and document issues and identify opportunities for optimization when troubleshooting system solutions
• Lead discussions specific to e-commerce capabilities, benefits and solutions
• All other duties as assigned

What we want:

• Bachelor's degree from a four-year college or university in a business or technical discipline. MBA or MS a strong plus. Two years' experience working with an ERP system, preferably SAP. Four years in one or multiple functional business area(s), business analysis, requirements definition, project management, problem solving in a distribution/light manufacturing environment, preferably with an electronics reseller.

The ideal candidate will have the following skills:

• Strong and professional writing and communication skills
• Ability to read, analyze and interpret general business requirements, technical procedures and system to system process flows/integrations
• Ability to write reports and/or business requirements
• Ability to effectively present information and respond to questions from groups of managers, customers and other employees
• Strong understanding of technology industry, customer base and key industry triggers for scale, demand gen and customer engagement.
• Excellent time-management and organization skills, with attention to detail

• This individual is expected to demonstrate the following on a daily basis:

Hunger: Operates with energy drive and passion for the business, especially in the face of resistance or setbacks

Heart: constantly reassesses efficiencies and provides additional improvements

Harmony: Works well with others and is a great team player; be accountable, hold others accountable

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || US - Tempe, AZ ||

Nearest Major Market: Phoenix
Job Segment: Operations Manager, Supply Chain, Communications, Marketing Communications, Developer, Operations, Marketing, Technology