eCommerce Product Specialist

Job Req ID: 21959

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

This position will provide a direct customer support through live chat, email, or any customer support to Supermicro eStore customers. He/she is responsible for the overall Supermicro eStore user experience and customer (user) satisfaction. This position must have excellent communication skills (both online and offline). Supermicro has solid, strong, and optimized server system product solutions and this online eCommerce system is designed to focus on the product solutions with key components support. Supermicro eStore is the prime destination to learn more about Supermicro's products, the underlying innovation, and purchase those products and key components online. We are looking for top talent and patient people to join our eStore team.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):

• Supports Supermicro eStore system, including live chat, email, or any customer supportto Supermicro eStore customers
• Acts as the product expert, with deep technical understanding, engaging with both the product support team and programming team to provide correct product solutions/configurations to customers
• Builds strong relationships with internal product teams, aligns strategy and bring product to life with optimized system configuration support
• Aligns product offering with target customer segment, considering market trends and competitive landscape
• Identify requirements and support implementation of eStore system
• Coordinates Supermicro eStore system reviews with marketing and product teams

Qualifications:

• Bachelor or Master's degree business or EE/CE/CS with a strong quantitative background preferred
• Minimum of 2 years customer service /technical support experience within a transactional website environment
• PC and server knowledge is a plus
• This position will require strong communication, problem-solving skills to interface with cross-functional teams as well as agencies to support the eStore partnerships business. Strong concept testing experience with an eye for usability, copy and customer experience
• Solid track record of out of box thinking and strategy for an online system support
• Understanding of how users interact with websites and how to maximize effectiveness
• Highly analytical, creative, detail oriented, organized, good team player
• Self-starter approach to work, with an eagerness to consistently exceed objectives and improve processes

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

Salary Range: $65,000 - $133,000