eCommerce Sales Analyst

Division Information

Spectrum Brands' Home & Personal Care (HPC) Appliances business participates on a global basis in small electric appliances, shave/groom appliances and beauty appliances. Our well- known brands include George Foreman®, Black+Decker®, Farberware®, Breadman®, Juiceman®, Russell Hobbs® and Remington®. Our products appeal to consumer trends for healthy eating, stay-at-home cooking, creating today's new hair style and much more. We distinguish our product offerings from the competition by employing forward thinking, innovative technologies matched with a strong understanding of consumer needs to bring to market high quality, superior products that delight the end user.

Job Summary

Spectrum Brands is looking for an eCommerce Sales Analyst join the team. The candidate will be responsible for supporting the sales leaders with driving overall sales across all marketplaces, set up new products, manage catalog data across all key marketplaces, investigate and resolve product suppressions and compliance issues as well as reduce chargebacks. This individual needs to be an analytical problem solver and able to develop and implement new processes.

Primary Duties & Responsibilities

• Product Set Up: Responsible for launching products on time across all key marketplaces: Amazon, Walmart, Target, Wayfair, Homedepot.com and Lowes.com
• Catalog & Data Management: Manage the catalog data across all marketplaces, ensuring listings have complete data enrichment for all attributes
• Product Suppressions: Responsible for managing and resolving suppressions on Amazon which includes analysis of product listings, analyzing root cause for product suppression, developing and implementing solutions to get products relisted and developing processes and auditing data to ensure all compliance and regulatory information is up to date and filed in the Amazon system
• Weekly analysis of sales results and identifying root cause issues for sales declines and partner with National Account Manager to develop solutions to correct the issue
• Chargebacks: Monitor chargebacks and identify issues that are causing chargebacks. Partner with teams to implement changes to eliminate chargebacks.
• Ownership for all operational metrics on the Amazon platform. Develop weekly reporting and analysis of all 20 metrics, identifying when metrics are below goal and developing solutions to fix issues
• Customer Messages on Marketplaces: Respond to customer questions across all marketplaces and solve all customer issues and concerns. Some issues require cross team collaboration to resolve issues.
• Collaboration: Engage cross functional departments, sharing Amazon results and educating the organization on the Amazon channel. Develop and share best practices with Amazon teams in other countries around the globe.

Education and Experience Profile

Bachelor's Degree in Business, Merchandising or a related field

Required Skills

• 3 years of experience with Amazon (1P or 3P)
• Knowledge of other e-commerce marketplaces a plus
• Experience in reporting tools and performance metrics
• Tech savvy with high proficiency in the MS Office suite
• Proactive, results-oriented mindset with an attention to detail
• Strong communication skills and teamwork ethic
• Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
• Ability to work independently and follow through on assignments with minimal direction

Work Environment

This is a remote opportunity.