eCommerce Site Operations Manager

Our number one priority is the health and safety of our associates and their families, our partners, our communities and our customers. Proof of COVID-19 vaccination is required for employment. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the company pursuant to applicable law.

About the Opportunity

Leslie's is the market leader in pool supplies, a position we work hard at maintaining by setting significant growth goals. The eCommerce team plays a large role in driving that growth, and we are looking for a leader to help us provide an unparalleled online customer experience for our residential customers and accelerate growth in our expanding digital presence for our professional and trade customers.

Responsibilities

• Create and manage a robust QA/UAT playbook to be used for daily site checks, releases and initiatives across multiple systems
• Ensure promotional plans are executed flawlessly across all web presences
• Understand Omni Channel metrics and partner with appropriate partners (IT, Supply Chain, Operations) to enhance the customer experience
• Champion the Business to Business (B2B) site and working closely with partners (Product, IT, Commercial and Stores teams) to prioritize the product roadmap
• Manage the store associate site to create a seamless experience for associates when placing orders on behalf of our customers

Essential Competencies:

• Work cross functionally to ensure that our customers receive the right online experience at the right time
• Ability to understand the flow of data across multiple systems. Understand how the data and the flow impacts the customer experience online
• Serve as the power user for multiple systems - providing necessary training and collaborating with business partners to achieve intended results
• Identify opportunities to improve the customer experience and work closely with business partners to implement

Qualifications:

• 5+ years of relevant experience
• Deep knowledge of Salesforce Commerce Cloud
• Deep knowledge of Salesforce B2B platform
• Proficient in web analytics tools (Google Analytics)
• Experience with Jira / Confluence
• Exceptional organizational, planning, and project/program management skills with strong attention to detail
• The ability to creatively resolve issues
• Solution-oriented with excellent time-management skills
• Experience managing direct reports
• Excellent communication skil

Since 1963, we have aimed to deliver quality products through superior customer service. As a steadily growing organization, with a presence in 35 states, we recognize that the most critical component to our continued success is our people. And as such, there is nothing we value more than the development and growth of our team. Our internal promotion and advancement structure is unsurpassed: the vast majority of all open management positions are filled from talent within our company.

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie's recognizes a critical component to our continued success is our people.Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.