eCommerce Specialist

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented eCommerce Specialist based at our Greenville, NC location. 

What you will do: 

• Lead the implementation and execution of eCommerce initiatives, ensuring smooth onboarding and integration of new customers onto the company portal. 

• Facilitate the setup and configuration of customer accounts, working closely with internal IT teams and external technical providers to establish system connections. 

• Provide ongoing troubleshooting support, identifying and resolving issues to maintain seamless operations. 

• Understand business needs and translate them into effective technical solutions, delivering clear recommendations to stakeholders. 

• Communicate solutions and processes effectively to both internal teams and external customers. 

• Maintain accurate documentation, manage data efficiently, and nurture strong customer relationships to drive satisfaction and success. 

Who you are: 

• You are a customer-focused professional with a strong ability to build and maintain relationships, ensuring successful partnerships. 

• You excel at working cross-functionally, collaborating with various departments to understand and integrate marketing and operational aspects into your work. 

• You possess exceptional customer service skills, with a knack for understanding and meeting customer needs. 

• You are a clear communicator, able to articulate complex solutions in an easy-to-understand manner for both technical and non-technical audiences. 

• You are adaptable and thrive in dynamic environments, demonstrating initiative and the ability to drive projects to completion. 

What you will need: 

Skills, Experience, & Abilities   

• Strong organizational and planning abilities, with attention to detail. 

• Initiative-driven with a strong sense of urgency and follow-through. 

• Excellent communication and interpersonal skills, both verbal and written. 

• Proficient in Microsoft Office and web applications. 

• Analytical skills to understand and work with data in IT systems. 

• Advanced proficiency in Excel and Access, with strong problem-solving capabilities. 

• Positive and professional demeanor with the ability to engage and support customers effectively. 

• Ability to learn and apply customer business systems, ensuring successful connectivity with the company’s eCommerce portal. 

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

#LI-ARD 

#LI-HYBRID