The eCommerce Specialist engages customers via chat and email provides sales support resolves issues and upsells products while maintaining accurate customer records.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're seeking driven and enthusiastic professionals to join our team empower lives fuel businesses and drive innovation. Connectivity is now longer a luxury but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. Our successes now and in the future are powered by our amazing product a commitment to our people and culture and the connections we make in our communities.
If you are resourceful collaborative and passionate about delivering consistent excellence Optimum is for you!
Job Summary
Are you an enthusiastic and diligent self-starter? Do you have a genuine interest to deliver the very best customer experience with each consumer and customer contact? The eCommerce specialist warmly responds to customer service inquiries resolving issues and making sure customers are happy with both our products and support. This is a great opportunity to show your sales skills over email and chat! Great base + commission opportunity!
Responsibilities

• Provide high value-added sales primarily by chat and email to potential customers or to expand services to existing customers who visit our branded web site by accessing the customers' needs and push all Optimum products and services.
• Meet Optimum technology product and service sales targets in a commission driven environment by engaging customers through explanation of the overall value features and benefits of all products and service and promotions specifics for each region.
• Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously.
• Respond appropriately and professionally to questions from pending and current customers regarding sales related issues.
• Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing customizing offer and rebutting objections.
• Maintain an advanced and current knowledge base of Optimum products.

Qualifications

• High School diploma or GED required two years college preferred
• Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat
• Must be able to engage customers with excellent interpersonal skills focus on rapport building listening and questioning skills in a fast-paced sale commission based and customer service environment
• Computer skills using Windows based systems including databases & billing systems required
• Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Optimum
• Requires flexibility to work evenings weekends holidays overtime and changes in shift depending on the needs of the business

At Optimum every action and interaction we take part in is driven by our three Guiding Principles: Do What's Right Drive One Optimum and Make It Happen. These aren't just words they help us build trust create real community and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change share new ideas and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team. Together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law.
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Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33696.00 - $55357.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time we do not provide visa sponsorship for employment.
Nearest Major Market: New Jersey