eCommerce Specialist

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
Are you an enthusiastic and diligent self-starter Do you have a genuine interest to deliver the very best customer experience with each consumer and customer contact The eCommerce specialist warmly responds to customer service inquiries, resolving issues, and making sure customers are happy with both our products and support. This is a great opportunity to show your sales skills over email and chat! Great base + commission opportunity!
Responsibilities

• Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Altice products and services.
• Meet Altice technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region.
• Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously
• Respond appropriately and professionally to questions from pending and current customers regarding sales related issues.
• Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
• Maintain an advanced and current knowledge base of Altice products

Qualifications

• High School diploma or GED required, two years college preferred.
• Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat.
• Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment.
• Computer skills using Windows based systems, including databases & billing systems required.
• Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Altice.
• Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
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Nearest Major Market: New Jersey