Ecommerce Support Analyst
Job Description
- Implement and manage Elevar's software, including Google Tag Manager containers, ensuring accurate tracking and data collection.
- Provide exceptional technical support to clients using Shopify, Google Tag Manager, Google Analytics, and Google Ads, Facebook Business Manager, and other marketing destinations.
- Troubleshoot and resolve technical issues related to website functionality, integrations, tracking, and online advertising campaigns.
- Troubleshoot Google Analytics, Facebook, and Google Ads data when data outcomes are not appearing as expected.
- Assist in the development and execution of tracking solutions that align with clients' objectives.
- Stay up-to-date with industry trends and emerging technologies to provide innovative solutions and recommendations.
Requirements
- Proficiency in Shopify, including theme customization, app integration, and basic backend management.
- Strong experience with Google Tag Manager, including the ability to create and manage tags, triggers, and variables.
- In-depth knowledge of Google Analytics, including setting up goals, tracking e-commerce metrics, and generating custom reports.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
- Strong communication skills to interact with clients, understand their needs, and explain technical concepts clearly.
- Detail-oriented mindset with a focus on accuracy in tracking and reporting.
- Prior experience in an agency or client-facing role is a plus.
- Ecommerce certifications or relevant training are desirable but not mandatory.
- Proficiency in Javascript is desirable but not mandatory.
Benefits
- 100% health/dental/vision insurance for US employees, and 401K option
- Annual company retreat, and other home office perks such as a $2,500 stipend for new employees to use towards their home office that you get to keep
- We invest in your development with a $1,000 per year professional development stipend for conferences, courses, or anything that may help you grow
Date Posted
09/06/2023
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