Ecosystem Success Manager

Sei is the first Layer 1 specialized for trading, optimizing every layer of the stack to offer the best infrastructure for trading apps of all types - NFT marketplaces, gaming DEXs, and DeFi DEXs.

Backed by Multicoin, Delphi, Coinbase, Hudson River, GSR, Flow Traders and angels from LayerZero, Frax, and Anchorage, Sei has 150+ teams from Arbitrum, Avalanche, Polygon, Solana, Aptos, and Sui building ahead of mainnet.

We're a globally distributed team so new team members have the option of full remote work.

We are seeking an experienced Partner Success Manager to help us grow and scale our ecosystem partner base. As a Partner success manager, you'll be responsible for creating a seamless and rich Partner Journey, driving NPS, partner retention, and up-sell/cross-sell activities.

This role will be reporting directly to the Head of Ecosystem.

Responsibilities

• Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
• Turn strategies into tactics and deliverables that drive the metrics
• Gather feedback from partners and help incorporate that into product roadmap 
• Act as the voice of the partner throughout the organization, working with Product, Partnerships and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
• Identify opportunities for continuous growth for partners, post product integration
• Implement industry best practices and processes to ensure scalable, repeatable results
• Drive true value for partners and their end users
• Help foster company-wide culture of Customer Success

Requirements

• At least 5 years of experience in a Customer Success Manager or related role
• Exposure to crypto infrastructure business
• Demonstrable revenue growth through cross/up-selling - a “revenue focussed” mindset
• Strong interpersonal skills and the ability to drive results
• Ability to create client focussed strategies, implement them, track performance, and achieve set objectives
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service 
• Accountability and personal organization are essential
• Proven record of driving customer satisfaction and enhancing customer experience
• Experience managing top tier accounts and exec level individuals