EDI Data Specialist

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

It's an exciting time to join Brown & Brown! Our business is growing both in North America and internationally which emphasizes the need to build an unparalleled team that promotes future growth. We're excited to continue solidifying that foundation as we are looking for an EDI Data Specialist to join our growing team Employee Benefits Technology Team!

The Data/EDI Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. You'll be responsible for working with customers, carrying out and overseeing various aspects of that software implementation process, including data analysis/audits, EDI configuration, testing, training, and presentation of their work to customers.

Who We Are Looking For: We are looking for passionate team players who believe in working hard and having fun in a collaborative environment. Our team is customer-focused and values the importance of strong relationships, professionalism, and trust. We embrace solutions-oriented big thinkers who are committed to results and aren't afraid to take risks. We are driven to set goals high and aim even higher.

What You'll Do:

• Audit and upload data for moderately (or greater) complex new customer website implementations or on an ongoing basis for existing customers.
• Create and configure new and existing EDI files for moderately (or greater) complex customer websites (using third party software), following established SOPs and best practices.
• Build courteous and successful relationships with customers, vendors and carriers to improve customer retention.
• Provide direct and indirect (through teammate development) daily support to assigned customers and/or customers as directed
• Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Anticipates and responds to customer support questions as assigned and working directly with customers.
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Follow department guidelines, policies and procedures; including professional development and continuing education required for valid licensing.
• Primarily responsible for providing training and mentorship of Analyst and Senior Analyst.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursues a course of personal, and professional development.
• All other duties as assigned.

What You'll Need:

• Associate's, or Bachelor's degree, or equivalent work experience
• 2-5 years of applicable software implementation experience
• Ability to readily learn and apply new information/concepts.
• Proficient with MS Office Suite
• Experience working with personal computer database applications
• Exceptional telephone demeanor, professional approach to problem-solving
• Ability to maintain a high level of confidentiality

Preferred Qualifications:

• 2- 4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors
• 1-2 years of experience with employee data file manipulation and EDI file development
• Experience developing and monitoring payroll deduction feeds is a plus!
• Ability to obtain licensure in Life and Health Insurance

What We Offer:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Paid Time Off (PTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan
• Tuition Reimbursement and Student Loan Repayment Assistance
• Mental Health Resources

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.