EDI On-boarding Customer Success Manager - Ecommerce

Company Overview:

At Pipe17 we are revolutionizing e-commerce integration empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange accelerates order fulfillment and ensures real-time visibility enabling businesses to scale with ease.

Position Overview:

We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes strong project management and multi-tasking skills and a passion for driving customer success.

Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs Fulfillment providers etc). Key EDI documents we support are 850 855 856 810 846

Key Responsibilities:

• Serve as the primary point of contact for customers during the onboarding process guiding them through the EDI testing and Pipe17 configuration process..

• Collaborate with cross-functional teams including Sales Product and Development to ensure seamless onboarding and integration of customer EDI requirements.

• Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.

• Develop and maintain strong relationships with customers understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.

• Manage project timelines deliverables and resources to ensure successful and timely onboarding of customers.

• Provide training and support to customers on the use of Pipe17's platform focusing on EDI and including troubleshooting and resolving technical issues as needed.

• Act as a customer advocate within Pipe17 representing customer feedback and requirements to inform product development and enhancement initiatives.

Qualifications:

• Bachelor's degree in Business Administration Information Technology or related field.

• Minimum of 3 years of experience in customer success and/or project management with significant experience in the e-commerce industry.

• Solid understanding of Electronic Data Interchange (EDI) processes and standards with experience in onboarding and managing EDI implementations.

• Strong project management skills with the ability to manage multiple projects simultaneously and meet tight deadlines.

• Excellent communication and interpersonal skills with the ability to build rapport and credibility with customers and internal stakeholders.

• Proven ability to problem-solve and troubleshoot technical issues with a customer-centric approach to delivering solutions.

• Experience working with cross-functional teams and collaborating effectively to drive customer success.

• Knowledge of integration technologies is a plus.

• Strong analytical skills and attention to detail.

If you are passionate about customer success and have a strong background in EDI implementation and management we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.