EDI Project Coordinator

The EDI Project Coordinator serves as a primary interface to clients, Customer Success Managers (CSM), EDI Analysts, and Developers for Datex. You will work closely with EDI Analysts and client to build relationships with all relevant stakeholders as a trusted partner. You must have a strong understanding of our customer's business objectives and the ability to identify and articulate how our solution supports achieving the Customers' operational business goals. Addressing customers' needs and issues, and managing day-to-day operational items, are paramount.

Role and Responsibilities

Responsibilities:

• Coordinate and work with the EDI Analysts, CSMs, and client/trading partner on new and existing EDI initiatives.

• Manage the day-to-day operational, functional, and technical support activities of the EDI projects for customers.
• Develop and maintain project plans and dashboards related to EDI.
• Maintain artifacts within DevOps.
• Ensure execution/completion of the work per the project plan, including change requests and configuration escalations.
• Understand basic system configuration of the Datex software suite.
• Performs other related duties as assigned.

• Assist the EDI Analysts in conducting requirement-gathering for EDI specifics of files and fields.
• Collaborate with EDI Analyst and internal staff on project status updates.

• Document time within DevOps.

• Develop and maintain communication links with trading partners and oversee the integration of information within the project scope and parameters as required by the project.
• Collaborate with the EDI Analyst and client/trading partner during User Acceptance Testing.
• Periodically review the system to ensure client needs are met; identify possible modifications.

Requirements

• Previous EDI project management or EDI Analyst experience required.
• 3+ years of experience in Project Management, or another client-facing role.
• Previous Warehouse Management software experience is a plus.
• Previous SaaS/Supply chain software experience is a plus.
• Fundamental understanding of technology, including Data Mapping, EDI, API, and other integration technologies
• Experience working with complex, multi-divisional, multi-geographical customers.
• Ability to create structure in ambiguous situations and design effective processes.
• Consistent performer who handles stressful situations and deadline pressures well.
• Ability to multitask and experience working with cross-functional teams (e.g. Sales, Products, Marketing, Services) (Internally & Externally)
• Previous ticketing system experience.
• Empathy with a knack for understanding the customer's needs and why they need it.
• Strong prioritization and time management skills.

Benefits

• Medical, Vision, Dental and Life/Disability Insurance available
• Paid Time Off and Paid Holidays
• 401K
• Supportive leadership environment

Not only does Datex Inc. accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!