Education Support Specialist

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary

Acts as the liaison for the sales team, order management and customers regarding BeyondTrust University.  Support and answer internal and customer questions regarding BeyondTrust University offerings and registration processes. Maintain and ensure learning management system registration processes are operational.   

Essential Duties and Responsibilities 

• Liaison between sales, order management and customers regarding education services
• Recommend training for customers
• Respond to customer inquiries about training and service offerings
• Manage course registration for customers, partners and employees
• Maintains accurate course records and learner activity
• Provides system administration for the learning management system including testing new releases
• Provides training reports

Requirements

• Bachelor’s degree or related experience
• Experience using Customer Relationship Management (CRM) software
• 3+ years experience with Learning Management System administration
• Excellent communication skills
• Attention to detail
• Superb follow-up, time management and organizational skills

Desirable Skills but not Required

• Prior experience with security software and/or IT industry

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. BeyondTrust is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.