EHR Analyst

Job Description Summary:
Community Health Center, Inc. (CHC) is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement and ConferMed

Job Description:

The E.H.R. Analyst is responsible for supporting the electronic health record, practice management system, and other health applications implemented at CHCI.Other health applications include, but are not limited to the patient portal, CHCI's centralized scheduling system, and emerging technologies.The CDA utilizes knowledge of CHCI's clinical or business requirements, health application capabilities, and his/her technical skills to implement, upgrade, and support applications.

The primary role is supporting data entry, reporting and coordinating between within the business and IT to ensure the quality of data and focus on Lab data entry and reconciliation.

ROLE AND RESPONSIBILITIES

• Utilize strong client liaison skills in developing working relationships with clients and vendors
• Develop sound business improvements and act as the interface between the CHC staff, outside clients, vendors, and IT department
• Proactively monitor the applications to recommend improvements and ways to increase efficiency in process
• Responsible for the development and/or maintenance of thorough system related documentation
• Provide assistance to other Analysts and other team members as necessary.
• Encourage, assist and foster development of co-workers' skills and proficiency
• Participate in ongoing Quality Improvement efforts at CHCI
• Oversight of externally and internally sourced data management
• Works closely with applications team to ensure accurate collecting and recording of data
• Updating and reporting relevant results to stakeholders
• Maintains Customer satisfaction up to and including taking complaints and communicating with staff that are struggling with Health Applications or other IT Software
• Ability to understand and follow instructions
• Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with vendor, supervisor, or other staff
• Receives and performs work order tickets from Service Desk staff, project manager, and/or supervisor. Ensures all issues are reported, tracked, and completed within a ticket/work order based application.
• Maintains strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately.
• May require some direction from vendors and supervisor to resolve routine applications issues
• May be cross-trained to perform job functions as staffing needs dictate.
• Provides coverage for other team members, when necessary.
• Effective communication at all levels in the organization with strong oral, written and negotiation skills
• Complies with and ensures annual trainings protocols are followed regarding workplace safety procedures
• May work with a team to schedule and deliver on Integration and projects
• May work in high-stress situations where immediate action may be required
• Ability to adapt to a rapidly changing environment

QUALIFICATIONS

Required Skills and Education

• Associates degree required, Bachelor's degree preferred
• Knowledge of Electronic Health Records Systems
• Must have strong analytical skills and data entry
• Process/procedure development, implementation and improvement skills
• Ability to troubleshoot issues, test new features, and support users
• Strong communication, interpersonal, and rapport-building skills up to and including end users and vendors

• Strong desktop skills including Proficiency with MS Office suite

• Ability to create data mapping of EHR data to our application
• Ability to coordinate activities involving multiple players, including subject matter experts, developers, and end users, to design, configure, and test interface
• Ability to collaborate cross-functionality to resolve complex issues.
• Ability to Multi-task
• Excellent communication and interpersonal skills with all levels of internal and external audiences

Preferred Skills

• Experience in primary care practices or outpatient/ambulatory care
• Experience with medical, dental, and behavioral health workflows and technology
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Superior judgment, negotiation, and decision-making skills
• Presentation skills
• Experience working in high-stress situations where immediate action may be required
• Ability to adapt to a rapidly changing environment

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Minimal physical effort.
• Must be able to operate computer and telephone continuously.
• Regional travel as necessary.
• Ability to work independently in a remote and on site working environment

Location:
Knowledge and Technology Center
City:
Middletown
State:
Connecticut

Time Type:
Full time