EHR Integration Specialist

Career stage:  Specialist

Organizational Summary

Upstream USA is a fast-growing, national nonprofit working to expand opportunity by reducing unplanned pregnancy across the U.S. Upstream partners with states to provide training and technical assistance to health centers, increasing equitable access to the full range of contraceptive options. Our transformative approach empowers patients to decide when and if they want to become pregnant, a critical step towards improving outcomes for parents and children.

Upstream is growing rapidly and is on track to achieve nationwide impact. After launching our program in Delaware in 2014, we have partnered with health centers in Washington state, Massachusetts, North Carolina, Rhode Island, Texas, Mississippi and Missouri. By 2023, Upstream will have partnered with health centers that serve over one million women of reproductive age annually across these states and more.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just four years ago to approximately $42 million in 2022. Upstream’s work has also garnered attention from many leading publications including The New York Times, Washington Post, The Atlantic, CNN, Vox, Forbes, and Marie Claire.

Position Summary

Upstream USA provides data-driven training and technical assistance to healthcare organizations that want to improve patient access to evidence-based contraceptive care.  Upstream’s program and evaluation efforts rely, in part, on aggregate analytic insights from our partner agency EHR systems. Upstream funds the connection to an EHR data aggregation and visualization platform to allow both our partner agency and Upstream staff to monitor quality improvement implementation and steer quality improvement activities. These data connections are an integral part of Upstream’s data infrastructure and provide essential information throughout our programmatic lifecycle.

Reporting to the Senior EHR Integration Advisor, the EHR Integration Specialist will enable and support successful partnerships with Upstream’s healthcare agencies, their EHR systems, and our third-party, HITRUST-certified and HIPAA-compliant data platform vendors (Azara Healthcare, Inc., and IMAT Solutions).

Essential Duties and Responsibilities

Under the direction of the Senior EHR Integration Advisor, our EHR Integration Specialist will perform the following duties and responsibilities:

• Execute healthcare IT project tasks and assignments that involve supporting the connection of Upstream healthcare agency partners to our third-party, HITRUST-certified and HIPAA-compliant data vendors (Azara Healthcare, Inc. and IMAT Solutions).
• Project management responsibilities with agencies and Azara/IMAT, including scheduling recurring IMAT/Agency/Upstream meetings, managing and tracking information exchange between agency and data vendor, etc.
• Support Azara/IMAT data mapping and validation processes to ensure that resulting measures are high quality and consistent across Upstream partner agencies
• Facilitate positive and productive relationship between Azara/IMAT and healthcare agencies
• Co-facilitate presentations to agency partners with Azara or IMAT; as needed, adapt standard presentation decks to specific agency contexts
• Oversee troubleshooting efforts and ensure that technical issues submitted by Upstream and its partners to Azara/IMAT are resolved
• Co-facilitate agency onboarding to Azara/IMAT data visualization and analytics platform with data vendors.
• Provide ongoing connection to Upstream partner agency IT staff and maintain positive, productive relationships with agency teams involved in maintaining EHR connectivity with Azara/IMAT
• Collaborate across Upstream departments to support processes and encourage program literacy
• Evaluate EHR connectivity processes, from approvals through implementation, for potential efficiencies and bring information forward to leadership on the MEL and Program teams

Required Education, Experience, Knowledge, Skills and Abilities

• 4-6 years of professional experience working in a healthcare environment
• Solid project management experience within health system structures to support health IT, quality improvement, research, or related programs within a healthcare providing agency
• Experience using data from EHRs for analytic purposes
• Experience in interfacing with EHR vendors in any capacity
• Understands the challenges of working in healthcare/reproductive healthcare
• Possesses excellent client management skills
• Top-notch internal and external customer service at all times, including prompt, professional, high-quality verbal and written communications
• Ability to effectively coordinate multiple project tasks simultaneously and prioritize accordingly
• Ability to understand and communicate concepts quickly and accurately
• Well organized with strong detail orientation
• Analytical 
• Confident working autonomously and as part of a collaborative team
• Demonstrated follow-through with an ability to meet stated project expectations on-time and with quality
• Demonstrates a high degree of adaptability, comfortable in navigating rapid change and new direction
• Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with colleagues, staff, consultants, and clients
• Thrives in an environment of continuous feedback and is skilled at both giving and receiving feedback in a timely manner
• Solid work ethic and a team oriented approach
• Upstream USA’s COVID-19 Vaccine Policy requires employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. As a condition of employment, newly hired employees must provide proof of their COVID-19 vaccination.
• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.

Valued Non-Essential Education, Experience, Knowledge, Skills, and Ability

• Bachelors in Public Health, Healthcare Administration, Health Informatics, or related field
• Experience with project management software; proficiency with Asana is highly preferred.
• Experience in coding in any programming language (e.g., SQL, SAS, R, etc.)
• Background in clinical informatics or experience in working with EHR terminologies, including HCPCS/CPT, NDC/RXNORM, ICD-10PCS, ICD-10CM, LOINC, and SNOMEDCT.
• Knowledge of healthcare quality measures and familiarity with contraceptive care

Travel Requirements

All Upstreamers can expect a minimum of 8 days of business travel per year to attend two annual organizational retreats and two annual team/department meetings per year.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development and a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.  

Hiring Range

The hiring range for this role is $63,689.00 to $90,090.00. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more  about working at Upstream, our values, and our commitment to Equity, Diversity and Inclusion. Upstream USA participates in E-Verify.

Upstream Headquarters:

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.